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Associate - Business Analyst-Business Process & Service Excellence -Quality at EXL Talent Acquisition Team
London, England, United Kingdom -
Full Time

Start Date

Immediate

Expiry Date

11 May, 26

Salary

0.0

Posted On

10 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Transaction Quality, Service Level Agreements, Operational Efficiency, Collections Management, Inbound Calls, Outbound Calls, Correspondence Management, Adherence to Policies

Industry

Business Consulting and Services

Description
In this role, you'll be tasked with ensuring the achievement of assigned targets in alignment with Service Level Agreements (SLAs). Your responsibilities include upholding transaction quality within predefined parameters. Maintaining accuracy in evaluating collections interactions is crucial. Adherence to company policies and procedures is paramount to ensure operational efficiency. You'll be responsible for managing both inbound and outbound calls, as well as other correspondence related to collections. Additionally, you'll be expected to fulfill any other essential functions as directed by the supervisor. Join us in delivering excellence and maintaining high standards in claims management.
Responsibilities
You will ensure the achievement of assigned targets in alignment with Service Level Agreements. Responsibilities include managing collections interactions and maintaining transaction quality.