Job description

WHY JOIN US?

Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Associate Business Analyst.
Global Change Delivery (GCD) Business Analysts are at the centre of how GCD shapes, delivers and embeds change working with the business and our delivery partners. They are typically responsible for Requirements Management, Design, Change Management and Implementation Management. Business Analysts work collaboratively with delivery partners and subject matter experts in gathering, translating and clarifying requirements and defining design options. In systems related projects and programmes, the role holder will support Software Delivery and IT Operations with the translation of business requirements and designs into more detailed functional requirements and designs, often representing the voice of the customer and business in these discussions. The Business Analyst’s Change Management activities span from early change planning and audience analysis; through to designing and delivering change interventions (e.g., communications, training, support, organisation alignment); and tracking and taking actions on change readiness, adoption, and feedback. Business Analysts are also responsible for Implementation Management, including planning, controlling and reporting on implementation of the change ‘product’, focusing on accelerating benefits and minimising risk during deployment. Implementation activities will also include managing implementation readiness and managing the early stages of implementation (e.g. pilot). In reengineering projects, they work closely with the Process Consultants in analysing and re-engineering world class business processes. Business Analysts will often lead design workstreams or teams, managing other GCD Analysts, SMEs (Small and Medium Enterprise) and resources from our delivery partners.

WHAT ADDITIONAL SKILLS WILL BE GOOD TO HAVE?

• Proven track record as an outstanding analyst, consultant and/or project manager.
• Overall financial services industry knowledge with specific functional expertise.
• Extensive experience gathering requirements and conducting design activity, with a mix of business, operations and technology focused projects.
• Exposure to business case development and a sound understanding of how design enablers underpin business benefits.
• Strong experience of delivering change into different audiences and managing implementation in banking environments (branch, contact centre, trading floor, operations, head office etc).
• Effective communication, inter-personal and negotiating skills.
• Excellent decision making and problem-solving ability.
• Sound judgmental skills to identify and resolve problems.
• Experience of managing resources using appropriate communication, delegation and planning skills.
• Ability to motivate and lead people, employing appropriate management styles.
• Proven ability to work across regions whilst maintaining a global perspective.
• Proven ability to work with senior stakeholders and business sponsor.

WHAT YOU’LL DO:

• Content heavy role – Business Analysts must demonstrate strong business knowledge and sound business sense, and stay abreast of the industry, business-wise and technology-wise.
• Stakeholder complexity – Business Analyst will often need to gather requirements and agree designs across business stakeholders, dealing with different interests and resolving disagreements and conflicts, and sometimes needing to challenge poor requirements and design decisions. They will often attend and lead these meetings or workshops with no GCD supervision.
• Multi-disciplinary – Business Analysts need to able to shape business requirements and solution designs.

WHAT YOU WILL NEED TO SUCCEED IN THE ROLE:

• Fluent (reading, writing, speaking) in Mandarin and Cantonese are preferred because the role requires candidates to interact with Mandarin-Cantonese speaking clients.
• Good understanding of Global Change Delivery Business Transformation Frameworks and best practice techniques.
• A thorough understanding of the purpose, values, culture and fundamentals of Global Change Delivery.
• Outstanding understanding of HSBC Group structures, processes and objectives.
• Very strong knowledge of the external environment –regulatory, political, competitors etc.
• Basic Business reengineering knowledge.
• Business analysis, requirements gathering and design techniques.
• Change management and implementation management techniques and approaches.