Associate, Business Manager at Delivery Hero

Lahore, Punjab, Pakistan -

Full Time

Start Date

Immediate

Expiry Date

14 Jun, 26

Salary

0.0

Posted On

16 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operations Management, Warehouse Management, Inbound Management, Stock Handling, Order Dispatching, SLA Management, KPI Steering, Process Improvement, Workplace Safety & Health, Resource Allocation, Manpower Planning, Stock Takes, Stakeholder Management, Demand Forecasting, Stock Replenishment, Communication

Industry

technology;Information and Internet

Description

Company Description foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. Job Description The assigned individual will be responsible for managing the 24-hour operational Darkstore and will be based on-site. A minimum presence of 6-8 hours at the Darkstore is expected daily, with continued virtual coordination with the team beyond on-ground hours. Coordinate the end-to-end warehouse processes, from inbound management to stock handling, storing, and order dispatching on a timely basis Responsible for steering the warehouse operations to the agreed SLAs and KPIs Proactively recommend and implement operational goals, objectives, and process improvements Manage Workplace Safety & Health (WSH) procedures to ensure department compliance with regulations by performing periodic safety & health risk assessment Allocate resources to ensure optimal efficiency (scheduling) Liaise with the commercial department to actively manage fast and slow-moving lines, manage spoilages, wastages, and shrinkages etc. as well as successful implementation of returns, refunds, damaged and expired goods Ensure periodical stock takes are carried out and noted down accurately. Physical and system stock variation targets are kept within acceptable tolerance limits Effectively ensure that the implementation of policies, procedures and work standards are met Coordinate periodic maintenance of the facilities and escalate any malfunction to the Realty Facility Manager Ensure warehouse housekeeping and workplace safety Ensure timely dispatch of orders with 100% accuracy. Keeping a record of stock expiries and prevent any damaged/expired product from being delivered to the customers. Maintain positive relationship with external stakeholders such as, neighbours, suppliers and foodpanda riders Qualifications Bachelor’s from a reputable university, preferably Data/Engineering In depth knowledge of operations and first principles (e.g. supply chain, customer service, JIT, Six Sigma etc.) Knowledge of industry’s local legislation Stakeholder management including with vendor goods delivery teams, residential and commercial neighbours, and community Working knowledge of performance/operation metrics Familiar with Warehouse Management Systems, as well as demand forecasting and stock replenishment tools Excellent knowledge of manpower planning and scheduling, including for off days, leaves, absences, and variable demand requirements Self-motivated and able to work independently Outstanding communication and people skill Additional Information We work in a flexible but fast-paced environment. We start and end with customers to deliver exceptional service. We love to innovate, prioritize, decide, and deliver. We love what we do, and we don’t rest until our targets are achieved so if you’re also someone who is driven until the dream is achieved, come join us.

Responsibilities

The role involves managing the 24-hour operational Darkstore, coordinating end-to-end warehouse processes from inbound management to order dispatching, and steering operations to meet agreed SLAs and KPIs. Responsibilities also include managing safety procedures, resource allocation, liaising with commercial departments regarding stock movement, and ensuring timely, accurate order dispatch.