Associate, Business Operations Analyst • PayPal Giving Fund at PayPal

Dublin, Leinster, Ireland -

Full Time

Start Date

Immediate

Expiry Date

16 Mar, 26

Salary

0.0

Posted On

16 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operational Support, Data Analysis, Communication, Documentation, Collaboration, Problem Solving, Attention to Detail, Customer Relationship Management, IT Skills, Numeracy, Confidentiality, Teamwork, Initiative, Flexibility, Employee Engagement, Event Planning

Industry

Software Development

Description

Perform routine operational tasks following detailed instructions. Assist in the coordination and execution of operational processes. Collaborate with team members to ensure seamless workflow. Support resource allocation and program implementation. Maintain accurate documentation and records of business activities. Communicate effectively with peers and leaders to ensure smooth operations. Operational Support Analyze and prepare large datasets for operational use and reporting. Maintain integrity of the PPGF directory and enrollment process, by managing the enrollment queue, undertaking regular spot-checking (after directory updates are completed), researching contact information, and ongoing monitoring. Prepare ongoing regulatory reports and returns for review by the Country Manager. Manage processes to issue manual donation receipts as needed/requested. Coordinate with PPGF accounting team and our merchant partners to outreach to charities about payout fails and uncashed cheques and to donors about possible donation reassigns. Investigate and follow up on unsuccessful payments. Identify operational improvements that would increase our ability to scale and decrease customer support issues. Support with preparation for Board meetings and resulting action items as needed. Administrative support to the Country Manager as needed. Manage email inbox to research and action requests, and respond to queries. Analyze data to refine strategy for targeted charity outreach. Ensure Help Centre and Info Centre information is localized appropriately and kept up to date; ensure aligned CS teams are appropriately trained Work with PPGF communications manager, product team, translation service and external vendor to manage outreach messages to benefitting charities by email and direct mail. Manage some of the team administration aspects, e.g. team meetings, birthdays etc Support the development of specific team building events (Global and UK) as required Perform other operational and administrative duties as required to support the organization with employee engagement and appreciation. Design thinking experience: understanding and responding to customer needs in a thoughtful way, No relevant work experience required The successful applicant will have the following attributes: A passion for our work, with a strong interest in, and connection to, our charitable mission The thoughtfulness, confidence and proactiveness to execute complex tasks successfully Patience, persistence, and attention to detail in handling data and written messages with customers, An effective communicator, with strong oral and written communication skills and the ability to move a customer relationship forward High level of numeracy and IT skills, with confidence in Word, Excel, Powerpoint. Sensitivity and respect for confidentiality in handling personal information for customers and staff, A collaborative and flexible style, able to handle ambiguity and dependencies on other teams Integrity and resilience, taking the initiative when required and responding well to challenges The discipline and drive to manage workload and develop yourself within a fast-growing and fast-changing environment A team-oriented person who respects and values other people, and always strives to behave in an inclusive way.

Responsibilities

The Associate, Business Operations Analyst will perform routine operational tasks and assist in the coordination and execution of operational processes. They will analyze and prepare large datasets for operational use and maintain accurate documentation of business activities.