Associate Business Systems Analyst at Optimizely

Manchester, London - England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

25 Dec, 26

Salary

62000.0

Posted On

26 Sep, 26

Experience

13 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Industry

Information Services

Description

ate: Sep 22, 2026

Location: London, GB, WC2N 4JS

Company: Optimizely

We're not here to add to the noise. We're here to cut through it- with AI that actually works for marketers.

From AI-powered content creation to world-class CMS and the industry's most trusted experimentation platform, Optimizely is the tool modern marketers actually want to use. AI-Ready. Set. Go.

10,000+ brands including H&M, PayPal, and Zoom already get it. So do Gartner, Forrester, and IDC, who consistently recognize us as leaders in MarTech.

But here's the thing about building great products: it takes great people. Our 1,600+ Optimizers across 12 global offices are curious, collaborative, and refreshingly human. We don't do corporate speak. We do real conversations, big ideas, and genuinely care for the work we make together.

If you want to be part of a team that's shaping the future of marketing technology — and actually enjoys doing it — you're in the right place.

Find us on Instagram: @optimizely

Introduction

We are looking for an Associate Business Systems Analyst to join our growing Enterprise Applications team, supporting the delivery and optimisation of our Salesforce Revenue Cloud platform and broader Quote-to-Cash ecosystem. This is a hands-on, high-impact role for someone who is passionate about translating business requirements into scalable Salesforce solutions — and who wants to build deep expertise in one of the most strategically important areas of our technology stack.

You will work closely with our Sales Operations, Finance, and Revenue Operations teams to support end-to-end business processes across quoting, contracting, billing, and revenue recognition — playing a key role in both our day-to-day BAU delivery and our ambitious Q2R (Quote-to-Revenue) programme.

Job Responsibilities

Business Analysis & Requirements

Elicit, document, and translate business requirements from stakeholders across Sales, Finance, and Revenue Operations into clear, well-structured user stories with defined acceptance criteria
Conduct gap analysis between current-state processes and desired future-state outcomes, identifying risks, dependencies, and opportunities for improvement
Facilitate requirements workshops and discovery sessions with cross-functional teams across multiple time zones
Maintain accurate and up-to-date documentation including functional specifications, process flows, and data mapping documents

Salesforce Revenue Cloud & Order-to-Cash

Support the configuration, testing, and delivery of Salesforce Revenue Cloud (RCA/RCB) solutions including product catalog setup, quoting workflows, contract lifecycle management, billing schedules, and invoice generation
Analyse and document the end-to-end Order-to-Cash process — from opportunity creation through quote, contract, order, invoice, and revenue recognition — identifying process gaps and improvement opportunities
Work closely with developers and implementation partners to ensure solutions are built to specification and aligned with business requirements
Support integration testing between Salesforce and downstream systems including NetSuite, Avalara, and other revenue operations tools

Testing & Quality Assurance

Develop test scenarios, test cases, and test scripts from user stories and process documentation
Execute functional and regression testing across Salesforce Revenue Cloud and connected systems
Participate in UAT sessions — coordinating with business users, logging defects in Jira, and tracking resolution through to sign-off
Identify and document defects clearly with reproduction steps, expected vs. actual results, and business impact

Stakeholder Management & Collaboration

Build strong working relationships with business stakeholders, developers, and implementation partners across the US, UK, and Vietnam
Communicate requirements, progress, and risks clearly and proactively — both in written documentation and verbal updates
Provide day-to-day Salesforce support to business users — triaging issues, identifying root causes, and coordinating fixes with the development team
Contribute to weekly status reporting and sprint ceremonies including stand-ups, backlog refinement, and retrospectives

Knowledge and Experience

Essential

2–4 years of experience in a Business Analyst, Systems Analyst, or related role within a technology or SaaS organization
Hands-on exposure to Salesforce Revenue Cloud (RCA and/or RCB) — including quoting, contracting, billing, or order management configuration and testing
Working knowledge of the Order-to-Cash (O2C) process — from opportunity and quote through contract, order, invoice, and payment — and how it is supported in a CRM/ERP context
Experience writing user stories, acceptance criteria, functional specifications, and process documentation to a high standard
Familiarity with Jira or a similar project management and defect tracking tool
Strong analytical thinking — able to break down complex business problems into clear, actionable requirements
Excellent written and verbal communication skills in English — able to communicate confidently with both technical and non-technical stakeholders

Preferred

Salesforce certification — Administrator, Sales Cloud Consultant, or Revenue Cloud related certification (or actively working toward one)
Experience with CPQ (Configure, Price, Quote) tools — Salesforce CPQ or equivalent
Exposure to ERP systems such as NetSuite — particularly in a billing, revenue recognition, or finance context
Experience with tax calculation tools such as Avalara
Knowledge of revenue recognition standards (ASC 606 / IFRS 15) and how they apply to subscription and SaaS business models
Experience working in an Agile/Scrum delivery environment
Prior exposure to Salesforce integrations — understanding of how data flows between Salesforce and downstream systems via middleware tools such as Workato or Celigo

Technical Skills:

⚬ Salesforce Sales Cloud: Required

⚬ Salesforce Revenue Cloud (RCA/RCB): Required — working knowledge

⚬ Salesforce CPQ: Preferred

⚬ Order-to-Cash process knowledge: Required

⚬ Jira / project tracking tools: Required

⚬ User story and acceptance criteria writing: Required

⚬ Test case and test script development: Required

⚬ NetSuite or ERP familiarity: Preferred

⚬ Avalara / tax systems: Preferred

⚬ Workato / Celigo / integration tools: Advantageous

⚬ SQL / SOQL (basic): Advantageous

Education

Bachelor's degree in Business Administration, Information Systems, or a related field.

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Responsibilities