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Associate - Central Operations(SCF) - Corporate & SME Finance - Mumbai - Lo at Tata Capital
Thane, maharashtra, India -
Full Time

Start Date

Immediate

Expiry Date

22 May, 26

Salary

0.0

Posted On

21 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Query Resolution, Process Improvement, Service Delivery, Stakeholder Management, System Coordination, Impact Analysis, Compliance Monitoring, Audit Query Resolution, Customer Satisfaction, Training

Industry

Financial Services

Description
To manage all operations activities at the branch and ensure customer satisfaction by resolving all customer queries. 1.Achieve high efficiency levels by ensuring all queries are resolved within TAT;and developing processes that will improve TAT 2.Ensure service deliverables are processed by the team as per TAT, training them on policy and process changes to minimize errors 3.Resolve branch queries,ensuring that queries raised by stakeholders are addressed promptly and providing support as required 4.Coordinate with the system team to resolve routine and other system issues, identifying gaps and recommending measures to address such gaps. 5.Monitor HE/HL repricing and NHB refinance cases and update systems, based on inputs received from RBI/ business team 6.Conduct impact analysis and accordingly update systems after approval from the business team 7.Release communication about rate increase or decrease to customer and update the web-portal system accordingly. 8.Resolve audit queries raised by internal and external auditor and initiate corrective action as suggested 9.Ensure compliance to all Audit / RBI regulations. Qualification - Post Graduate/Graduate in any discipline
Responsibilities
The role involves managing all branch operations, focusing on achieving high efficiency by resolving customer queries within the Turnaround Time (TAT) and ensuring team adherence to service deliverables and policies. Key duties include coordinating with system teams to resolve issues, monitoring specific financial cases like repricing and refinance, and managing communications regarding rate changes.