Associate - Claims (Payments Administration) - 1 year contract at AIA

, , Malaysia -

Full Time

Start Date

Immediate

Expiry Date

18 Dec, 25

Salary

0.0

Posted On

19 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Claims Assessment, Payment Processing, Communication, Team Collaboration, Administration, Problem Solving, Customer Service, Time Management

Industry

Insurance

Description

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030. And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business. Sound like you? Then read on. About the Role Assess payment claims from Group policyholders as per stipulated benchmarks and requirements. Responsible to handle payment requests from various parties (eg : 24/7 contact centre, Clients, Members, Sales and Others) Ensure all payment request for the special account policy is attended and resolved within the agreed timeline. Meet department and individual quality target, turnaround time and productivity benchmark. Communicate closely with 24/7 contact centre and finance and ensure emails are responded timely. Assisting team members within the team as and when required. Assist on general administration and any special allocated tasks as and when required. Seek to understand rationale with facts for better payment analysis. Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives. You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date. At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. As the largest listed company on the Hong Kong Stock Exchange, we’ve been proudly making a difference for people and communities across Asia for over a century. And we build on this every day with our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030. If you work at AIA, you play an important part in this movement. Which is why we give you every opportunity to learn, grow and shape your career - your way. Inspiring and supporting you to thrive - not just at work, but in life. Believe in better with AIA. View our AIA LinkedIn page Bring your difference to AIA

Responsibilities

Assess payment claims from Group policyholders and handle payment requests from various parties. Ensure timely resolution of payment requests and assist team members as needed.