Associate Claims Support at Sentry Insurance Agency

Nashville, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Jan, 26

Salary

0.0

Posted On

25 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Detail-Oriented, Customer-Focused, Organizational Skills, Claims Support, PC Software Proficiency, Keyboarding, Communication, Research, Data Compilation, Technical Expertise, Problem Solving, Administrative Support, Service Excellence, Claims Processing, Documentation, Liaison

Industry

Insurance

Description

The General, a subsidiary of Sentry Insurance, is seeking a detail-oriented and customer-focused professional to join our team. In this role, you will provide prompt and professional administrative support to both internal and external customers, helping ensure the efficient and accurate handling of Claims. Your strong organizational skills and commitment to service excellence will contribute directly to the success of our Claims operations. This role will be staffed in our Nashville, TN office. What You'll Do Our Associate Claims Support team supports, Process incoming claims mail including sort, prep, scan, and index mail. Processes claims services including file distribution, issuing claim payments and entering documentation into the claims system. Adhere to claims requirements including corporate claim standards, company claim bulletins, code of ethics and Unfair Claim Practice Acts. Respond to incoming calls via the claims support phone line including: route callers to the appropriate party; answer questions and perform other administrative tasks to assist the caller. Updates information within the claim system. Verify claim payments to financial institutions. Issues monetary credits, correct minor payment errors. Research and compile information for adjusters (letter of guarantees, title transfer documents, etc.) Assist adjusters through the management of designated tools and technology to support the business goals and guidelines. Serve as a liaison between adjusters, and salvage providers. Communicates with lienholders; salvage vendors, and other associated parties involved in the disposition total loss claims. Additionally, you will: Serves as technical expert for approved third party evaluation company. Assist staff with the resolution of complex salvage sales. Develops, compiles, and supports assessment of data for reports. Provides other support for claims activities as needed. What it Takes Demonstrated experience providing customer-driven solutions, support, or service. Basic knowledge of claims support policies and procedures Solid knowledge and demonstrated proficiency in various PC software applications. Keyboarding/typing ability at 35 wpm. What You'll Receive At Sentry, your total rewards go beyond competitive compensation. Below are some benefits and perks that you’ll receive. Sentry is happy to offer flexibility through a scheduled Hybrid work model. Monday and Friday work from home if you choose to, Tuesday through Thursday you’ll work in office. As a Sentry associate, you will have an in-office workspace and materials for your home office. In addition to the laptop, you will receive prior to your start, Sentry will provide equipment for your home office. 401(K) plan with a dollar-for-dollar match on your first eight percent, plus immediate vesting to help strengthen your financial future. Continue your education and career development through Sentry University (SentryU) and utilize our Tuition Reimbursement program. Generous Paid-Time Off plan for you to enjoy time out of the office as well as Volunteer-Time off. Group Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellness benefits to encourage a healthy lifestyle. Well-being and Employee Assistance programs. Sentry Foundation gift matching program to encourage charitable giving. About Sentry We take great pride in making Forbes’ list of America’s Best Midsize Employers. A lot of different factors go into that honor, many of which contribute to your job satisfaction. Our bright future is built on a long track record of success. We got our start in 1904 and have been helping businesses succeed and protect their futures ever since. Because of the trust placed in us, we’re one of the largest and financially strongest mutual insurance companies in the United States. We’re rated A+ by A.M. Best, the industry's leading rating authority. Our headquarters is in Stevens Point, Wisconsin, with offices located throughout the United States. From sales to claims, and information technology to marketing, we enjoy a rewarding and challenging work environment with opportunities for ongoing professional development and growth. Get ready to own your future at Sentry. Opportunities await! Talent Acquisition Specialist Shea Supa Equal Employment Opportunity Sentry is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation. Our associates are the most important part of our company. We became one of the most financially strong mutual insurance companies in the U.S. by striving to provide the best possible service to our business customers. We do this by having conversations, forming relationships, and getting to know the people we work with and their businesses. We make that same commitment to our associates. When you join Sentry, we don’t just want you to perform tasks each day. We want you to enjoy your time with us. You’re in the driver’s seat of your career path here—sharing feedback, creating goals, accessing professional development resources, and identifying how you can contribute to both your success and the success of the company. Yes, we work hard. But we work with the purpose of helping others, and with the understanding that there’s more to life than work. We invite you to learn more about us. You’ll find we’re much more than insurance.

Responsibilities

The Associate Claims Support team processes incoming claims mail, issues claim payments, and updates information within the claims system. They also serve as a liaison between adjusters and other parties involved in total loss claims.