Associate, Client & Assessment Services - LTC at Health Standards Organization HSO

Toronto, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

12 Jan, 26

Salary

0.0

Posted On

14 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Support, Organizational Skills, Communication Skills, Time Management, Attention to Detail, Microsoft 365, CRM Tools

Industry

Government Administration

Description

Accreditation Canada and Health Standards Organization (HSO) will not ask for personal information such as Social Insurance Numbers (SIN) or bank account information during the recruitment process via phone or email. If you receive such a request, it is not from Accreditation Canada or HSO. Applicants should always verify the legitimacy of such a communication and contact the organization directly through official channels to confirm. Terms: Full-time, Permanent Starting Salary: Commensurate with Experience Location: Ottawa (Hybrid Work Model), Possibility of Remote in Canada ABOUT THE ROLE: The Associate, Client & Assessment Services, is a member of HSO’s Client & Assessment Services team, reporting to the Client Engagement Lead, Long-Term Care. This team delivers high-impact assessment programs for long-term care, health and social service organizations, powered by HSO, and customized to local needs. You will play a key administrative and support role, managing critical timelines, organizing data, and ensuring smooth coordination of our operations. With strong organizational skills and the ability to juggle multiple priorities, you will contribute to process improvements and help keep complex workflows running efficiently. Main Responsibilities: Providing client support, responding to inquiries and troubleshooting issues in a timely manner. Coordinate logistics for on-site surveys, including scheduling. Edit, format and quality check reports and documents. Manage and update client contact information. Maintain the internal CRM database for efficient access to information. Support the delivery of Service Level Agreements (SLAs), including tracking renewal cycles. Organize and facilitate meetings, including preparing agendas and follow-up reports. Offer clients end-user support and guidance for using and accessing HSO’s digital platforms and applications. Must Have Qualifications: College Diploma or University Degree in Business Administration, Healthcare, or a related field, with equivalent experience. 3+ years of progressive and varied experience in client services preferably in healthcare or social services. Outstanding interpersonal and communication skills. Strong organizational and time management abilities with great attention to detail. Proficiency in Microsoft 365 (PowerPoint, Word, Excel, MS Teams, SharePoint) and Smartsheet. Desired Qualifications: Experience working in a hybrid work environment. Familiarity with Canadian healthcare accreditation programs and processes. Knowledge of the Canadian healthcare system, particularly the Long-Term Care sector. Working knowledge of CRM tools. Bilingual in English and French. WHAT YOU CAN EXPECT: In Your First 30-90 Days: Complete our orientation program with other new hires to learn about HSO, our values of trust, inclusion, collaboration, innovation and learning, and our mission of quality improvement in healthcare and social services. Set your performance and learning objectives for the year in collaboration with your people manager. Meet regularly with your people manager to discuss your learning progression and alignment for your accountabilities. Take on assigned initiatives or projects for your role. What We Can Offer You: Hybrid work model. Competitive compensation and benefits, including a defined benefit pension plan. Time off programs, including office closure during last week of December. Professional development support. A culture that measures and values psychological safety, inclusion and engagement. WHO WE ARE AND WHAT WE DO: Health Standards Organization (HSO) and our affiliates Accreditation Canada (AC) and the Institute for Quality Management in Healthcare (IQMH) are global, not-for-profit organizations. Together, we develop standards and deliver assessment programs and quality improvement solutions that have been adopted in over 14,000 locations across five continents. Our people-centered programs and services have been setting the bar for quality across the health ecosystem for over 65 years. Join us toward a future that will lead to “Safer Care and A Healthier World.” Let’s follow a mission together, where we “empower and enable people around the world to continuously improve quality of care.” HSO is committed to fostering a culture of inclusion, diversity, equity and access, where all employees feel respected and valued and have an equal opportunity to achieve success. We encourage applications from Indigenous Peoples, people from diverse races, ethnicities and/or religions, persons with disabilities, people from gender diverse communities and/or people with intersectional identities. Please let us know how we can support you throughout the recruiting process, including through the provision of accommodations on request. You can contact us at recruitment@healthstandards.org. We are also proud to have been named as one of the Top 100 National Capital Region’s Top Employers in 2021, 2022, 2023, 2024 and 2025.

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Responsibilities

The Associate will provide client support, respond to inquiries, and coordinate logistics for on-site surveys. They will also manage and update client information and maintain the internal CRM database.