Associate, Client Service Management (Asset Servicing) at BNY

Seoul, , South Korea -

Full Time

Start Date

Immediate

Expiry Date

27 Mar, 26

Salary

0.0

Posted On

27 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Service, Problem Solving, Communication, Operational Support, Technical Support

Industry

Financial Services

Description

At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We're seeking a future team member for the role of Associate, Client Service Management to join our Asset Servicing Client Services team. This role is located in Korea (Seoul). In this role, you'll make an impact in the following ways: Works with external clients to resolve moderately complex day-to-day issues and direct them to appropriate resources at BNY. Supports clients in addressing operational and technical issues and ensuring requests are executed. Applies intermediate problem-solving skills, experience, and judgement to analyze information. Uses communication skills to deliver high quality service to a specialized client base. Monitors client inquiries, resolves non-routine issues and escalates complex issues to the appropriate team member, as needed. Supports multiple, moderately complex client accounts. To be successful in this role, we're seeking the following: Bachelor's degree or the equivalent combination of education and experience is required. 3-5 years of total work experience in Financial Industry preferred. Experience in an operational area and/or client services preferred. Veteran Benefit Holders Preferred (국가유공자/보훈대상자 우대) At BNY, our culture speaks for itself, check out the latest BNY news at: BNY Newsroom BNY LinkedIn Here's a few of our recent awards: America's Most Innovative Companies, Fortune, 2025 World's Most Admired Companies, Fortune 2025 “Most Just Companies”, Just Capital and CNBC, 2025 Our Benefits and Rewards: BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

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Responsibilities

The Associate, Client Service Management will work with external clients to resolve moderately complex issues and ensure requests are executed. They will monitor client inquiries and escalate complex issues as needed.