Associate Client Service Manager at Empower Annuity Insurance Company of America

Manila, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

25 Sep, 26

Salary

0.0

Posted On

27 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Relationship Management, Financial Services, Microsoft Office Suite, Problem Solving, Multi-tasking, Written Communication, Verbal Communication, Retirement Plan Administration, Customer Service, Issue Resolution

Industry

Financial Services

Description

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them. Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself. The Associate Client Service Manager is responsible for answering incoming telephone inquiries regarding retirement plans from plan sponsors, advisors, partners, and third-party administrators. Accountable for daily support of our clients and intermediaries by responding timely and accurately to general and technical inquiries. Manage daily communications with internal and external parties to maintain strong client relationships; manage and coordinate inquiries and address issues within required timeframes. What you will do Proactively follow up on outstanding issues with internal functional areas as well as with external clients Handle issues related to: contributions, loans, distributions, enrollment, payroll support, compliance, audit, reporting and general inquiries Ensure issues are being resolved and clients are kept apprised of progress ensuring the highest level of client service and satisfaction Educate clients on plan provisions and functionality of plan sponsor website and EIVR Promptly handle escalated issues Promote self-service and education on the Plan Service Center site What you will bring High school diploma 0 - 1 years’ experience in the financial services industry Knowledge of Microsoft Office Suite FINRA fingerprinting required upon hire What will set you apart Knowledge of ERISA, DOL and applicable IRS regulations related to retirement plans Strong written and verbal communication skills Ability to multi-task, prioritize, and problem-solve effectively FINRA Series 6 permitted, but not required We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law. Want the latest money news and views shaping how we live, work and play? Stay in the know with The Currency and sign up for Empower’s free newsletter. Remote and Hybrid Positions For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment will be provided. You may be required to work in the office if you do not have an adequate homework environment and the required internet connection. Follow Empower Facebook, LinkedIn, X, Instagram, & Glassdoor

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Responsibilities

The Associate Client Service Manager handles incoming inquiries from plan sponsors and advisors regarding retirement plans. They are responsible for resolving technical issues related to contributions, loans, and compliance while maintaining strong client relationships.