Associate Client Service Mgr at Empower Annuity Insurance Company of America

Manila, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

25 Sep, 26

Salary

0.0

Posted On

27 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Relationship Management, Financial Services, ERISA Knowledge, DOL Regulations, IRS Regulations, Microsoft Office Suite, Written Communication, Verbal Communication, Multi-tasking, Problem Solving, Payroll Support, Compliance, Audit Reporting

Industry

Financial Services

Description

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them. Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself. The Associate Client Service Manager supports plan sponsors, advisors, partners and third-party administrators. Accountable for overall delivery of service to our clients. Manages daily communications with internal and external parties to maintain strong client relationships; manages and coordinates inquiries and addresses issues within required timeframes. What you will do Proactively follow up on outstanding issues with internal functional areas as well as with external clients Handle issues related to: contributions, loans, distributions, enrollment, payroll support, compliance, audit, reporting and general inquiries Ensure issues are being resolved and clients are kept apprised of progress ensuring highest level of client service and satisfaction Handle straightforward problems/issues and refers more complex issues to senior staff Educate clients on plan provisions and functionality of plan sponsor & participant websites and EIVR Promptly handle escalated issues Promote self-service and education on the plan sponsor service center Assist with coordination of various client tasks for senior staff What you will bring High School Diploma 0 - 1 year experience in financial services industry Knowledge of ERISA, DOL and applicable IRS regulations related to retirement plans What will set you apart Knowledge of Microsoft Office Suite Strong written and verbal communication skills Ability to multi-task, prioritize, and problem-solve effectively ***Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.*** We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law. Want the latest money news and views shaping how we live, work and play? Stay in the know with The Currency and sign up for Empower’s free newsletter. Remote and Hybrid Positions For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment will be provided. You may be required to work in the office if you do not have an adequate homework environment and the required internet connection. Follow Empower Facebook, LinkedIn, X, Instagram, & Glassdoor

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Responsibilities

The Associate Client Service Manager supports plan sponsors and advisors by managing daily communications and resolving service issues. They are accountable for the overall delivery of service and ensuring client satisfaction through proactive follow-up and education.