Associate, Client Services (Long Term Recovery) at Team Rubicon

Arlington, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Feb, 26

Salary

60000.0

Posted On

08 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Peer-To-Peer Communication, Conflict Resolution, Empathy, Advocacy, Outreach, Intake, Eligibility Review, Case Management, Documentation, Partnership Development, Resource Identification, Flexibility, Problem Solving, Data Analysis, Social Services

Industry

Non-profit Organizations

Description

Team Rubicon (TR) is seeking an Associate, Client Services (Long Term Recovery) to join TR's Programs x Long Term Recovery team! The Associate, Client Services (Long Term Recovery) will assist with identifying and supporting beneficiaries through the lifecycle of Long Term Recovery program delivery. This will require strong customer service skills, peer-to-peer communication, conflict resolution, tenacity and a demonstrated ability to lead with empathy. The Associate, Client Services (Long Term Recovery) will be responsible for serving as an advocate and liaison from outreach to potential clients, intake, eligibility review, approval, support during construction, and welcoming our clients home. Every day will be a challenge, but every month brings new opportunities for an organization that is quickly becoming a household name in disaster response. This position reports to TR’s Manager, Long Term Recovery and is based remote in Texas (TX). Duties: Conduct outreach to prospective clients and other organizations that may provide referrals; identify and interview prospective clients and assist them in completing the application process for Team Rubicon’s Long Term Recovery services. Develop Individual Recovery Plans that includes client input. Conduct follow-up visits to monitor and assess the effectiveness of services provided. Document comprehensive client background information, case history, updates and progress towards Individual Recovery Plan in both physical and digital files via online software. Prepare reports as requested. Assist clients in identifying and obtaining available benefits as well as social and community resources. Develop and maintain rapport with volunteers, acting as a liaison between geographic members and members in Team Rubicon’s Long Term Recovery team. Provide support in identifying new capability opportunities within the scope of Long Term Recovery efforts and report accordingly. Develop and maintain partnerships and relationships across sectors and act as an advocate for those affected by disasters. Flexibility to adapt to changing disaster landscapes and assume other duties as assigned. Education and Background: Bachelor’s degree in social work, disaster management, business administration, or related field; or equivalent experience 2-3 years of relevant experience in disaster case management or client services Preferred: Experience in customer service, client intake, social services, CRM tools, and demonstrated experience using data and research to advise organizational decision-making Special Requirements: This is a full time; REMOTE position (based on continued funding availability) and can be based out of the following locations: Texas (TX) and provides a flexible & non-traditional work schedule (relocation expenses not provided) Required: This position requires up to 50% travel and may require scheduled or unscheduled work during evenings or weekends Required: Applicant must have a valid Driver’s License Job Type: Full-time; salary, exempt Hiring Range: $43,000.00 - $60,000.00 per year The hiring range reflects where in the range we most likely intend to hire for this role. Additionally, compensation within that range can vary for several reasons including market conditions, cost of living, skills/capabilities, experience, etc. Cultural Values: Mission First, Greyshirts Always: Anyone joining TR must understand that our mission to provide disaster response comes first Step Into The Arena: TR needs leaders who aren’t afraid to dare to be great Everyone Has A Role Know It: Ability to successfully navigate a fast-paced, high-growth environment and solve problems in the face of ambiguity GSD: We are entrepreneurial, resourceful, and determined no matter how chaotic the situation Change Your Socks: We take care of ourselves and each other so we are best equipped to serve those in greatest need Adults Only: Every team member is an adult until proven otherwise Your Mother’s A Donor: Every leader must be committed to fiduciary responsibility, transparency, and financial stewardship Perks of the Team: Flexible Unlimited Paid Time Off Generous holiday schedule (including a paid week off between winter holidays) Matching 401k contributions up to 4% with no vesting requirement 100% company-paid health benefits for employees and their dependents Professional development, leadership development and events/conferences Paid time off to volunteer with the non-profit of your choice One-week all-inclusive onboarding experience Learn more about Team Rubicon: Website: Team Rubicon USA LinkedIn: Team Rubicon Facebook: Team Rubicon X: @TeamRubicon YouTube: Team Rubicon Instagram: @teamrubicon Threads: @teamrubicon TikTok: @teamrubicon Team Rubicon is an equal opportunity employer and is committed to not only including but actively seeking out a diversity of lifestyles, experiences, perspectives, and voices in order to foster inclusion, growth, and innovation. Your candidacy will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Responsibilities

The Associate will assist with identifying and supporting beneficiaries through the lifecycle of Long Term Recovery program delivery. Responsibilities include conducting outreach, developing recovery plans, and acting as a liaison between clients and the Long Term Recovery team.