POSITION SUMMARY

As an Associate Client Success Manager, you will help new and existing customers get the most out of Karmak software, including our flagship product, Fusion. You’ll guide them through onboarding, help them use the system effectively, and make sure they feel supported every step of the way. You’ll act as a strategic partner, helping align our solutions with their business goals.
You will be a key partner for customers- answering questions, sharing resources, and collaborating with other Karmak teams to ensure customers succeed and see measurable value from their investment.

ESSENTIAL KNOWLEDGE, SKILLS, AND ABILITIES

• Bachelor’s degree in business, communications or marketing or engineering. In lieu of bachelors, associate’s degree in similar field, or equivalent work experience.
• 3 years of experience in customer-facing roles such as customer success, account management, onboarding, or support.
• Familiarity with the trucking or dealership industry is a plus
• Excellent verbal and written communication skills, with the ability to explain technical concepts in simple terms.
• Strong time management skills to handle multiple accounts, track action plans, and meet deadlines.
• Ability to identify customer needs, troubleshoot basic issues, and escalate when necessary.
• Basic understanding of software systems, dashboards, or CRM tools like Salesforce; willingness to learn Fusion-specific features and analytics.
• Experience working cross-functionally with project management, support, and product teams.