At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

KNOWLEDGE/EDUCATION

• Associate degree, or • Bachelor’s degree.

JOB EXPERIENCE

• Minimum 4 years of work experience in the healthcare or engineering field, with a High School Diploma or GED, or
• Minimum 2 years of work experience in the healthcare or engineering field, with an Associate degree, or;
• No minimum years of work experience with a bachelor’s degree.

DESIRED/PREFERRED QUALIFICATIONS

Baccalaureate degree, 0 years of experience required..

JOB EXPERIENCE

• Background in Nursing Education would be beneficial
• Minimum of 2 years of experience in healthcare-related Sales and/or Marketing experience
• Knowledge of the healthcare system (National, Provincial and/or Regional level)
• Medical device experience

SKILLS/COMPETENCIES

• Ability to develop and present educational training programs and/or workshops
• Skill in organizing resources and establishing priorities
• Knowledge of adult education and communication principles and practices
• Outstanding interpersonal, verbal and written communication skills and the ability to communicate and work effectively within a diverse community
• Desire to help others
• Composed under stress
• Strategic planning skills
• Strong communication skills
• Strong knowledge and understanding of nursing and/or medical principles, methods, and procedures
• Ability to develop, implement and evaluate clinical education methodologies and assessment instruments
• Ability to organize, prioritize and schedule work assignments
• Working knowledge of conflict resolution and mediation principles and techniques
• Must have a valid driver’s license with no restrictions.
• Bilingualism (Eastern posting only)

PHYSICAL JOB REQUIREMENTS

• Travel required for training, customer events, symposia, field activities and case coverage
• On-call and travelling after hours may be required for case coverage and/or field related activities
• Clinical Specialists are required to be within their assigned territory each day to be available as unscheduled needs arise. CS’s are required to work a number of weekend and holidays during the quarter, as determined by local management.
• Minimum travel of 50-60% of any given work week
• The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer and communicate with peers and co-workers.
  Medtronic Canada strives through our vision to build a culture of inclusiveness through our commitment to employment equity and diversity. Discrimination is prohibited on any grounds protected under Canadian Human Rights legislation. Employment applications are encouraged from all members of our community. Upon request, candidates with disabilities will be accommodated during the recruitment process.

PHYSICAL JOB REQUIREMENTS

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

MAIN PURPOSE OF JOB

• Support customer training and education programs pertinent to Medtronic defined products and technology. Support the implementation of policies and procedures and participate in all facets of clinical and operational decision-making pertaining to the programs of the organizational unit. Train and educate investigators/customers on proper use of the Medtronic product and technology.

MAIN JOB DUTIES/RESPONSIBILITIES (MAY INCLUDE THE FOLLOWING AND OTHER DUTIES MAY BE ASSIGNED):

• Conducts on-site education and / or consulting.
• Supports field personnel in providing the best possible outcomes and service for Medtronic customers.
• Partners with sales colleagues to develop and execute plans of sales for within one or more business unit(s).
• Participates in conventions, forums, and meetings to increase product awareness.
• Works closely with Clinical Lead, Clinical Management and Regional Sales team to provide customer case and sales support.
• Identifies and facilitates execution on growth opportunities with Sales and Clinical Support Team.
• Serves as a technical resource to support sales of a specific medical product or solution.
• Responsible for reporting complaints and Adverse Drug Reactions (ADR)
• Provide leadership and direction in all aspects of the establishment, implementation, promotion, and administration of the training and education activities, to include assessment, curriculum planning, communications and device use skills development, and educational support
• Develop and execute education and training programs designed to enhance user competencies
• Cultivate close relationships with strategic business partners, including all training centers and opinion leaders
• Provides new employee training on products, technology and materials
• Assist in developing objectives, and programs for marketing and selling the Company’s products
• Plan, direct, and coordinate educational workshops, and other programs, events, and activities (Maintain contact with customers to evaluate their clinical and educational needs)
• Work with other departments to establish priorities for the Company direction, new product development, and customer satisfaction
• Education reporting requirements (Must document all clinical support and education)
• Conduct Monthly Business Reviews with RSM & AM