Associate Cloud Support Engineer at Ollion

Austin, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

20 Dec, 25

Salary

0.0

Posted On

22 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Customer Experience, Communication Skills, Windows Administration, Linux Administration, Cloud Technologies, Troubleshooting, Documentation, Collaboration, Monitoring Systems, Service Disruption Management, Automation, Cloud Monitoring, Compliance Standards, Ticketing Systems, Enterprise Environment

Industry

IT Services and IT Consulting

Description

Company Description OUR STORY Let’s be honest: there are lots of people out there doing what we do. We’re just not convinced they’re doing it right. Businesses are hungry for innovation and opportunity, but not at the cost of their independence. At Ollion, we’ve connected companies and capabilities around the world to help ambitious organizations make the most of their transformation and leave the status quo in the dust. WORKING AT OLLION Innovation is risky. It demands bold steps and big questions, but that’s the price of making change. We’ve got our head in the cloud and two feet on the ground, channeling tech’s endless potential towards a single goal: making a world of difference. And we’re building a global team to do just that— a team capable of making game-changing breakthroughs without ever losing sight of the people it will impact. This is more than consulting. This is the change you can be. THE OLLION DIFFERENCE At Ollion, we’re all in on your independence. Our teams are seasoned. Our solutions are straightforward—sometimes even groundbreaking. And our engagements? Exactly as long as you want them to be. We deliver fresh thinking and hard-earned insight in a way that works for you and your customers, arming your organization with everything you need to make your transformation truly mean something. WORKING WITH OLLION (our clients’ experiences) Progress matters more than process. Our global team of cloud-native pros is all about creating new and better ways to work—not just by solving your tech challenges, but by using technology to solve your business challenges. We keep the formulas, frameworks, and ten-point plans to a minimum, tackling your most pressing problems with a proprietary mix of good-old-fashioned ingenuity and refreshing humanity. Job Description We are looking for a motivated and integrity-focused individual to join our team as an Associate Cloud Support Engineer. This position is ideal for someone with a passion for technology and a desire to learn and grow. Your role will be to support our clients, assist other support teams, and provide top-notch remote technical support. Key responsibilities include monitoring systems and client communications identifying ways to improve customer experiences, and maintaining strong relationships with clients and team members, especially during service disruptions. This entry-level role offers a great opportunity to develop your career in a dynamic tech environment, making a real difference in customer satisfaction and our operations. Job Requirements Provide remote support for technical issues. Monitoring of systems, channels, and client communications. Assistance with improving documentation, processes, and procedures. Identify and act quickly on opportunities to enhance customer experience. Strong customer-centric mindset and ability to build and maintain strong, collaborative, and effective relationships internally and externally. Assuring effective communication to customer stakeholders in the event of a service disruption, degradation, or outage to make sure that they receive the latest updates as our operations teams work to restore full service. Continuously improve your skills, product expertise, and knowledge on related technical topics. Stay current with system information, changes, and updates. Qualifications Expertise you bring Excellent communication skills and an ability to follow documented processes is required. 1+ years of hands-on experience with ticketing systems and triage is required. 1+ years combined Windows or Linux system administration experience is required. Bachelor’s in Computer Science or related discipline a plus. Any Cloud Foundational certifications are a plus (Cloud Practitioner, AZ-900, CompTia Cloud Essentials, etc…). Experience working in large enterprise environments is a plus. Working knowledge of Linux including Red Hat, Centos, and Ubuntu is a plus. Experience with cloud-based deployments is a plus. Experience troubleshooting infrastructure in an enterprise environment is a plus. Familiarity with compliance standards and rules for PCI, SOC-2, and HIPAA is a plus. Automation experience is a plus; Jenkins, Chef, Puppet, CloudFormation. Experience with cloud monitoring solutions is a plus, (i.e. AWS CloudWatch, Nagios, New Relic, Pingdom, and PagerDuty). Relevant Microsoft certifications (such as MCSE or MCSM) would be a bonus. Knowledge of Cloud Services such as AWS, Azure, & GCP are a great bonus. We offer schedule rotation and covering shifts as necessary is required. You will have access to several customer production sites and applications. Confidentiality and non- disclosure of client information is a requirement and non-negotiable. Additional Information BENEFITS & PERKS FOR WORKING AT OLLION Our employees multiply their potential because they have opportunities to: Create a lasting Impact, Learn and Grow professionally & personally, Experience great Culture, and Be your Whole Self! Beyond an amazing, collaborative work environment, great people, and inspiring, innovative work, we have some great benefits and perks: Benchmarked, competitive, in-market total rewards package including (but not limited to): base salary & short-term incentive for all employees Virtual by default, small but Global organization; ‘learn wherever, whenever’ frees our people from a rigid view of learning and growth Retirement planning (i.e. CPF, EPF, company-matched 401(k)) Globally, we build benefit plans that offer choices for whatever stage in life our employees are in and allow for flexibility as life happens. Employees have access to a fully comprehensive benefits package to choose the medical, dental, and vision insurance plan that best fits their lives. In addition to great healthcare coverage, we also offer all employees mental health resources and additional wellness programs. Generous time off and leave allowances And more! DIVERSITY AT OLLION One of our cultural keystones, ‘Find the angle’ recognizes that every individual has different aspirations, needs and brings a unique perspective. We value diversity, inclusion, and equity (DE&I) as core to our success. We believe that a diverse workforce brings together unique perspectives, experiences, and ideas, leading to innovation, creativity, and better outcomes for our clients and our organization. We are on a journey and are committed to building a workplace that celebrates and respects individuals from all backgrounds, including but not limited to race, ethnicity, gender, sexual orientation, age, disability, and cultural heritage. As our commitment to diversity and inclusion is reflected in our: Awareness and sensitisation programs: to create awareness and sensitisation. We encourage open dialogue, active listening, and mutual respect, creating a safe and supportive environment for everyone to contribute their unique perspectives and ideas. Dedicated efforts to building diverse teams: that leverage the strength of our differences to tackle complex challenges and drive innovation. By embracing diversity, we broaden our collective knowledge, enhance problem-solving capabilities, and unlock limitless potential for our employees. All your information will be kept confidential by the Company. Ollion is an equal opportunity employer. We celebrate diversity and we are committed to creating an inclusive environment for all employees. Ollion does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, specially abled, genetic information, age, membership in an employee organization, parental status, military service, or other non-merit factor. Ollion is an equal opportunity employer. We celebrate diversity and we are committed to creating an inclusive environment for all employees. Ollion does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or other non-merit factor.

Responsibilities

The Associate Cloud Support Engineer will provide remote technical support to clients and assist other support teams. Key responsibilities include monitoring systems, improving customer experiences, and maintaining strong relationships with clients during service disruptions.