Associate Collections Specialist at Auctane

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Full Time

Start Date

Immediate

Expiry Date

27 Apr, 26

Salary

23000.0

Posted On

27 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Collections Management, Account Reconciliation, Issue Resolution, Email Communication, Zendesk, Google Workspace, Accounting Software, Organization, Efficiency, Spanish Communication, English Proficiency

Industry

Software Development

Description

About us At Auctane, we are united by a passion to help businesses deliver — whatever their size, wherever they are, and however they operate. We make it possible for businesses to meet the ever-changing requirements of their industry and customer expectations. Auctane products enable hundreds of thousands of businesses to annually mail and ship billions of items — over $200 billion worth — to recipients around the globe. The Auctane family of mailing and shipping software products includes ShipStation, Stamps.com, ShipStation API, Metapack, GlobalPost, and Packlink. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart. Our values Win as One. Delight Customers. Deliver Great Outcomes. About the role We are looking for an Associate Collections Specialist for a temporary maternity leave cover in our Madrid office. Your main role will be to manage the recovery of outstanding invoices, ensuring fluid communication with customers and keeping our internal records up to date. This is an operational role focused on efficiency and organization. About the team You will join the Finance & Accounting team in Madrid. We are a collaborative group working to maintain the company's financial health, using digital tools to resolve billing issues efficiently. What will you be doing? Collections Management: Proactively follow up on outstanding invoices exclusively via email using the Zendesk platform. Account Reconciliation: Review and ensure customer payments match issued invoices, keeping accounts balanced. Issue Resolution: Identify reasons for non-payment reported by customers and coordinate internal resolution to expedite collection. Tools Management: Maintain detailed records of every interaction and update financial statuses using Google Workspace (Drive, Sheets, etc.) and our accounting software. What are we looking for? 2 years of experience in administrative tasks or accounting. Communication Skills: Ability to write professional, clear, and polite emails in Spanish. Language Skills: Spanish native and English intermediate level (read and write) Technical Proficiency: Regular user of Google tools (especially spreadsheets). Previous experience with Zendesk is a plus. Organization: Ability to handle a steady volume of emails and stay organized while following up on cases. What do we offer? 💸 Clear and transparent compensation plan. The salary range goes from 20000€ to 23000€ - please note this is a temporary role. We will discuss the indicated range with you in the first recruiting call to ensure that we are on the same page. 💰 Flexible salary benefits Save on personal income tax with Cobee for expenses like transport, restaurants, and kindergarten. 🌅 Generous time off Enjoy 26 days of holiday per year (23 base days + your 🎂 birthday off, Christmas Eve, and New Year’s Eve). 💻 Your gear, your choice Whether you prefer Mac or Windows, or need an extra screen, we’ll make sure you’re set up for success from day one. 🗓️ Annual Salary Review We’re committed to recognizing your professional growth. Every year, we review salaries to reflect your individual development, achievements, and impact on our business success. 📺 Learning resources Access internal and external training, including platforms like LinkedIn Learning, completely free. 😊 Volunteer day Take two day off a year to volunteer and give back. Bonus points for sharing pics on Slack! 👩‍⚕️ Free therapy vouchers Because your mental health matters. 🏐 Health & wellness support Get up to €55/month to cover your gym or fitness classes (yoga, boxing, pilates, etc.). 🏥 Time for health Get 8 hours per year for personal medical appointments and 10 hours per year to support your family’s medical needs. ⚖️ Work-life balance We’re flexible and people-first. We know life happens, and we aim to make work work for you. 💜 Inclusive, upbeat culture No suits here—just a welcoming, casual, and respectful space where diversity is celebrated, and you can be your full self. 🌍 A global, multicultural team We’re made up of 20+ nationalities, speaking 10+ languages. All communication is in English, so everyone’s included. 📦 Packlink Pro discount Enjoy 99% off your personal shipments using our platform. 🏢 Central Madrid office When you want a change of scenery, drop by our office in the heart of Madrid—free snacks and drinks included! 🏟️ Team events We work hard and play hard with regular team-building activities and meetups.

Responsibilities

The main responsibility involves managing the recovery of outstanding invoices proactively via email using Zendesk, ensuring customer accounts are reconciled and balanced. This includes identifying non-payment reasons and coordinating internal resolution to expedite collection.