Associate Collector

at  Western Union

Associate Collector – Santa Ana, Costa Rica
Are you passionate about helping others and providing a world-class customer experience? How about offering up your skills in a global business that is committed to moving money for better? Join Western Union as a Associate Collector.

ROLE RESPONSIBILITIES

• For this position, you will be making calls to the agents to determine the reason for payment delinquency and obtain payment commitment by placing outbound calls which are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
• Perform different offline tasks that may involve interaction with different stakeholders and use of different systems for tracking, information gathering, and/or troubleshooting.
• Performs one or more of the following operational support Accounts Receivable: reviews/investigations, negotiation of receivable settlements, remittance tracking, database maintenance, documentation control, with the highest volume agents or special subscribers.
• Work with Supervisor to ensure all assigned agent accounts are reconciled in order to have a solid starting point for recovering funds, work with Sales to coordinate the best attention to the agents.
• Analyze risk of collection cases and different scenarios, to mitigate losses.

ROLE REQUIREMENTS

• Bachelor’s degree or be a student in finance, accounting, business administration or related.
• 1 year of experience in collections ideally, or in finance or accounting.
• English required (B2+ - minimum).
• Intermediate Excel knowledge (VLOOK UP, filtern and tables handling).
• Experience in ERP -Enterprise Resource Planning- software (such as ORACLE, AS400, etc.) is preferred.
• Autonomous, independent and decision-making skills are required.
• Working hours: Monday to Friday from 10 a.m. to 7 p.m.
  We make financial services accessible to humans everywhere. Join us for what’s next.
  Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.
  Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.