Associate Commercial Loan Servicing Representative at Wells Fargo

Taguig, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

27 Mar, 26

Salary

0.0

Posted On

27 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Commercial Loan Servicing, Customer Service, Data Entry, Payment Processing, Loan Coding Changes, Exception Reports, System Auditing, Cash Management Transactions, Problem Solving, Negotiation, Client Interaction, Operational Support, Administrative Tasks, Financial Services, B2B Customer Service, Risk Management

Industry

Financial Services

Description

About this role: Wells Fargo is seeking an Associate Commercial Loan Servicing Representative. In this role, you will: Support servicing commercial real estate, construction loans and problem loans Identify ways to improve loan processing within established procedures Perform routine administrative, transactional, operational, and customer support tasks Enter data, process payments and loan coding changes, monitor, research and correct exception reports, audit the system of record, and process cash management transactions Receive direction from supervisors, and escalate non-routine client concerns to experienced individuals Interact with internal and external customers to respond to the raised concerns as well as determine appropriate course of action Serve as an intermediary between parties to resolve disputed matters, negotiates, and enact settlements accordingly Required Qualifications: 6+ months of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Preferably at least 6 months for S1 level and minimum of 1 year for S2 level of customer service handling inbound voice calls Background in the Financial Services or BPO/Contact Center industry supporting financial campaigns is required B2B customer service experience is an advantage Amenable to work on permanent night shift schedule and observed US holidays Amenable to onsite reporting in Five Neo Building 31st Street BGC Taguig City Posting End Date: 9 Jan 2026 *Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. Wells Fargo & Company (NYSE: WFC) is a leading financial services company that has approximately $1.9 trillion in assets. We provide a diversified set of banking, investment and mortgage products and services, as well as consumer and commercial finance, through our four reportable operating segments: Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth & Investment Management. Wells Fargo ranked No. 34 on Fortune’s 2024 rankings of America’s largest corporations. In the communities we serve, the company focuses its social impact on building a sustainable, inclusive future for all by supporting housing affordability, small business growth, financial health, and a low-carbon economy. News, insights, and perspectives from Wells Fargo are also available at Wells Fargo Stories. Additional information may be found at www.wellsfargo.com LinkedIn: https://www.linkedin.com/company/wellsfargo For questions on how to search and apply, visit our frequently asked questions.

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Responsibilities

The Associate Commercial Loan Servicing Representative will support servicing commercial real estate and construction loans, while also identifying ways to improve loan processing. They will perform administrative tasks, process payments, and interact with customers to resolve concerns.