Associate Commercial Manager (Mandarin/English Speaker) at S&P Global

Quezon City, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

09 May, 26

Salary

0.0

Posted On

09 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Relations, Sales, Business Development, Interpersonal Skills, Communication Skills, Microsoft Excel, Time Management, Organizational Skills, Problem Solving, Training, Proactive Outreach, Service Adoption, Account Management, User Best Practices, Cross-Selling, Up-Selling

Industry

Financial Services

Description

About the Role: Grade Level (for internal use): 09 About The Role Grade Level (for internal use): 09 S&P Global Energy The Role: Associate Commercial Manager (Mandarin Speaker) As an Associate Commercial Manager, you are responsible for proactive client outreach to ensure satisfaction, user training and secure renewals of assigned accounts. Primarily, this position is to retain both clients and your bank portfolio, as well as identifying new opportunities through multi touch retention process for closing or to be passed to regional sales teams. The Team: You will be part of Primary Accounts team in Manila, comprised of experienced client retention specialists and professionals, for one of the segments of S&P Global in the Philippines. The Impact: Critical to the success of S&P Energy client retention initiatives, this position will develop and maintain positive relationship with the assigned S&P Energy accounts to understand business need, drive service adoption and provide feedback on account health and user best practices. Responsibilities Proactive outreach to contact clients and discuss current services, client needs, complimenting products, and required service follow-up. Retention activities including 30, mid-point and renewal touch points documented in SFDC. Introduce and position new product packages specifically designed for Primary Accounts Managing incoming calls and e-mails for assigned accounts via Customer Care and the commodity insights website. Set-up and provide training as needed in coordination with the sales specialists and support team Contacts all newly added contract users to introduce them to the products. Discover and diagnose possible up-sell / cross-sell opportunities. Assists with product demos and meeting scheduling of the assigned accounts as collaborative opportunities arise Develop and execute strategic plans to meet or exceed sales targets. Work across S&P Energy organization, one of the divisions of S&P Global, to resolve any client issues in a timely manner. Document all client interactions in SFDC Completes other assignments as required and/or assigned. What We’re Looking For A successful candidate for this role must have excellent interpersonal, written and oral communication skills to effectively communicate and diagnose client needs during proactive outreach calls and product training sessions. Ability to determine solutions for customers and get the “big-picture” view of the client from a client relations standpoint. Effective time and task management skills that will help you efficiently. Significant previous experience in a client-facing role and high proficiency in Microsoft Excel are preferred. Strong background in Sales, Business Development and Client Relations are preferred. Qualifications Bachelor’s degree on any field. Strong interpersonal and communication skills, with proficiency in Mandarin and business-level English. Knowledge in Financial Services is preferred. Strong organizational skills and ability to prioritize. Integrity, honesty, positive attitude, strong attention to details, and a desire to learn independently are all essential. Must be client centric, results driven and can adapt to an enterprise mindset Must be willing to work APAC hours and in Quezon City [Anchor flex Setup being implemented until further notice] The Schedule: APAC (Morning-Shift) About S&P Global Energy At S&P Global Energy, our comprehensive view of global energy and commodities markets enables our customers to make superior decisions and create long-term, sustainable value. Our four core capabilities are: Platts for news and pricing; CERA for research and advisory; Horizons for energy expansion and sustainability solutions; and Events for industry collaboration. S&P Global Energy is a division of S&P Global (NYSE: SPGI). S&P Global enables businesses, governments, and individuals with trusted data, expertise, and technology to make decisions with conviction. We are Advancing Essential Intelligence through world-leading benchmarks, data, and insights that customers need in order to plan confidently, act decisively, and thrive economically in a rapidly changing global landscape. Learn more at www.spglobal.com/energy. What’s In It For You? Our Mission: Advancing Essential Intelligence. Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Recruitment Fraud Alert: If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here. ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf ----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP202.1 - Middle Professional Tier I (EEO Job Group) S&P Global delivers Essential Intelligence® that shapes decision making. We provide the world’s leading organizations with the right data, connected technologies and expertise they need to move ahead. As part of our team, you’ll help solve complex challenges that equip businesses, governments and individuals with the knowledge to adapt to a changing economic landscape.

Responsibilities

The Associate Commercial Manager is responsible for proactive client outreach to ensure satisfaction and secure renewals of assigned accounts. This includes managing client interactions, conducting training, and identifying new sales opportunities.