Associate, Commercial Operations at Intercontinental Exchange Holdings, Inc.

Hyderabad, Telangana, India -

Full Time

Start Date

Immediate

Expiry Date

05 Jul, 26

Salary

0.0

Posted On

06 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Salesforce CRM, Service Now, Microsoft Excel, Billing processes, Client service, Finance, Tableau, Outlook, Communication skills, Teamwork, Collaboration, Customer service, Business judgment, Analytical skills, Data cleanup, Documentation

Industry

Financial Services

Description

Job Description Job Purpose ICE Data Services is seeking an exceptional and highly motivated Associate, Commercial Operations, to join a fast-paced Global Commercial Operations Team. The Commercial Operations team is an integral part of the client onboarding process in the ICE Data Services operational workflow, which contributes significantly to the overall success of the business. In this role, the Commercial Operations Associate will be responsible for the set-up, management, and support of the billing configurations in Salesforce CRM for all services currently offered by ICE Data Services globally. This position will liaise with Sales, Relationship Management, Finance, Legal, Corporate Systems, and the Client Onboarding team to ensure clients’ billing and commercial setup align with contract and service configuration. Responsibilities Receive, review, and translate information from client contracts and set up billing according to Salesforce CRM for all services. Perform invoicing quality review and check preliminary invoices for accuracy. Work with the Sales & Relationship Management teams on questions related to proposals, fee structures, and options within the billing system. Assist Sales by submitting client requests, both trials and implementations via Service now tickets and Salesforce CRM. Monitor and process daily workflow service now tickets promptly and professionally. Collaborate with various business units, colleagues, and clients to resolve billing inquiries and/or discrepancies. Review and resolve all client queries and billing exception request. Confirm sales commission requirements are met by reviewing opportunities for completed billing order. Research and resolve credit requests with appropriate approvals as needed. Assist with special projects, that include but are not limited to data cleanup, changes in systems and enhancements. Create and maintain internal procedure documentation. Knowledge and Experience Bachelor’s degree or equivalent work experience Minimum of 1+ years of experience in billing processes, client service, or finance PC skills – Good knowledge in Salesforce CRM, Service now and Microsoft Excel Knowledge of Tableau and Outlook a plus Tremendous interpersonal, written, and verbal communication skills Excellent teamwork and collaboration skills Solid customer service skills including excellent business judgment skills Sound ability to multi-task in a fast-paced, time sensitive environment Analytical skills required to review data, apply logic and reason, and draw appropriate conclusions about findings Ability to work independently and as a team member

Responsibilities

The Associate will manage billing configurations in Salesforce CRM and ensure client setups align with contracts and service requirements. They will also collaborate with internal teams to resolve billing inquiries, process service tickets, and maintain procedure documentation.