Associate Communications Officer at Asian Development Bank

Manila, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

21 Jun, 26

Salary

0.0

Posted On

23 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communications Service Requests Coordination, Client-Focused Solutions, Service Request Assessment, Service Request Triage, Automated System Development, AI Tool Support, Knowledge Base Maintenance, Self-Service System Enhancement, Strategic Communication Activities, Media Relations, Strategic Communications Planning, Campaign Development, Journalism, Public Affairs

Industry

International Trade and Development

Description

Join Our Mission to Foster Prosperity in Asia Are you ready to make a difference in the future of Asia and be a catalyst for positive change? We are thrilled to offer a unique opportunity to become an important part of the prestigious Asian Development Bank (ADB). At ADB, our mission is simple yet powerful: to alleviate poverty and promote sustainable development in the Asia-Pacific region. Organizational Setting and Reporting Relationship This Associate Communications Officer position is assigned to the Planning Division (DCPD) within the Department of Communications and Knowledge Management (DOCK). The position will be based at our Headquarters in Manila, Philippines. You will report to the designated International Staff and/or Officer. Your Role You will support a function that serves as the first point of contact for ADB clients seeking communications support from DOCK, providing quick-turnaround assistance for common requests and guiding users to the right tools, templates or teams. You will support the development, implementation, maintenance and management of automated systems and AI tools to efficiently manage high volumes of internal service requests and enable more self-service access to DOCK's communications offerings. You will: Support communications service requests by coordinating with DOCK teams, consulting relevant experts, and ensuring timely, client-focused solutions. Support the assessment and addressing of high-volume, low-touch service requests from clients. Support the triaging of complex and/or resource-intensive service requests to relevant DOCK teams. Support the development of the processes and platforms required for an automated and AI-enabled system to be the first responder for servicing ADB's support needs. Support the development and maintenance of a knowledge base on client request types, frequency, and solutions to inform the development of a self-service system and broader DOCK strategic planning and resource allocation. Once operational, support the maintenance and enhancement of the self-service system, ensuring its services and tools are up-to-date and aligned with clients' evolving needs. Support strategic communication activities as required, including planning, media relations etc. Support planning and execution for communication activities for the Annual Meeting. Perform other related tasks that may be assigned by Director, DCPD and reflected in the workplan. You will need: Bachelor's in journalism, Communication, Marketing, International Relations, or related field, preferably with advanced training. At least 5 years of relevant work experience in journalism, media relations, public affairs, or strategic communications in the public or private sector Understanding of strategic communications planning and campaign development Proficiency in media relations, including building relationships with journalists and managing media inquiries Excellent writing and editing skills. Excellent oral communications skills and team orientation. Please refer to the link for ADB Competency Framework for TL4. Benefits ADB offers a rewarding salary and a comprehensive benefits package. The salary will be based on ADB's standards and comparator markets, taking into account your qualifications and experience. Housing and education allowance (if applicable) Expatriate benefits (if applicable) Retirement plan (if applicable) Medical and health benefits Paid leave (including parental) Life and other insurance plans Staff development Additional Information This appointment is open to internal and external applicants. This is a fixed-term appointment for an initial fixed period of 3 years. At the end of the initial period, this appointment may, at the option of ADB, be extended once for up to 2 years, converted to a regular appointment, or ended on its expiration date. This decision will be made in the overall interest of ADB that: (a) it will require Staff's particular blend of skills and experience in the foreseeable future; and (b) Staff's performance is satisfactory and they are suitable for further employment. About Us ADB is a leading multilateral development bank supporting inclusive, resilient, and sustainable growth across Asia and the Pacific. Working with its members and partners to solve complex challenges together, ADB harnesses innovative financial tools and strategic partnerships to transform lives, build quality infrastructure, and safeguard our planet. Founded in 1966, ADB is headquartered in Manila and owned by 69 members—50 from the region. ADB only hires nationals of its 69 members. To view ADB Organizational Chart, please click here. ADB wants to ensure that everyone is treated with respect and given equal opportunities to work in an inclusive environment. ADB encourages all qualified candidates to apply regardless of their racial, ethnic, religious and cultural background, gender, sexual orientation or disabilities. Women are highly encouraged to apply. Visit ADB Careers FAQ for more information. #LI-Onsite

Responsibilities

The officer will support communications service requests by coordinating with internal teams, assessing high-volume requests, and triaging complex issues to ensure timely, client-focused solutions. A key function involves supporting the development and maintenance of automated systems and AI tools to enable self-service access to communications offerings.