Associate Consultant- KDNI-PMO - Digital Gateway at KPMG Nederland

Bangalore, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

09 Feb, 26

Salary

0.0

Posted On

11 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Analytical Skills, Advisory Skills, Communication Skills, Interpersonal Skills, Project Management, Leadership Skills, Training Skills, Organizational Skills, Attention To Detail, Client Service, Self-Motivated, Team Player, Dependability, Integrity, Trustworthiness, Multitasking

Industry

Business Consulting and Services

Description

Roles & responsibilities Handle multiple user requests or incidents efficiently, ensuring each is resolved within the agreed Service Level Agreement (SLA). Monitor ticket queues and prioritize based on urgency and impact. Follow standard operating procedures (SOPs) for resolution. Escalate issues when necessary to Level 2/3 teams. Global Application Support (24/7 Window) Responsibility: Provide round-the-clock support to users of KPMG Global applications, ensuring availability and responsiveness. Respond to user queries via email, chat, or ticketing systems. Perform initial diagnosis and provide solutions or workarounds. Maintain shift handover logs and ensure continuity. Collaborate with infrastructure, application, and business teams. Track progress of escalated issues and ensure closure. Document resolutions and share knowledge across teams Essential technical & functional skills Willing to work hard, enthusiastic and self-motivated. Strong analytical and advisory skills. Good communication and interpersonal skills. Able to work in fast moving and demanding environment. Strong commitment, multi-tasking and team player. Excellent oral and written communication skills in English (including strong presentation skills). Excellent project management, analytical, interpersonal, oral and written communication skills. Strong leadership and training skills. Professionalism, dependability, integrity and trustworthiness combined with a cooperative attitude. Highly motivated self-starter with ability to multitask and complete assignments within time constraints and deadlines Dedicated to superior client service Strong organizational skill and attention to detail. Ability to thrive in a dynamic team environment Desirable technical & functional skills (not essential) Experience of Service Management including all aspects of the day to day running of the engagement, finances, regular meetings, etc would be desirable.

Responsibilities

The Associate Consultant will handle multiple user requests and incidents, ensuring resolution within the agreed Service Level Agreement. They will provide round-the-clock support to users of KPMG Global applications and collaborate with various teams to track and document issue resolutions.