Associate Consultant at KPMG Global Services

Bangalore, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

23 Apr, 26

Salary

0.0

Posted On

23 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

System Administration, Citrix XenDesktop, Citrix Provisioning Server, Citrix XenApp, Azure Virtual Desktop, Virtualization, Active Directory Security Group Management, BlueCoat Policy Management, Firewall Configuration, Citrix Netscaler, Citrix Xenserver, Scripting, Networking, General Reporting, Enterprise Browser

Industry

Business Consulting and Services

Description

Role: Job Code: 4103 Manager, EndPoint Services Narrative: This role is responsible for service ownership, system management and third level support; will investigate, troubleshoot and solve complex support issues and work to improve the overall end user experience. Collaborate with operations and support teams to provide direction/support, streamline processes, gain efficiencies, and enhance the overall user experience. Manage and maintain the systems and processes that enable management & security on the endpoints. Act as point of escalation for Level 3 support and major incidents, working with vendors to resolve complex technical issues Interface with internal customers to provide support, training, and technical expertise for services provided and identify emerging technologies that may be applicable to the business Review metrics associated to services provided and drive continual service improvements regardless of where the technology components, skills, or processes reside Maintain documentation, including operational procedures, knowledge articles, user reference guides, and project plans Perform system health checks and create test cases for new tools Skill Matrix: Virtual Desktop Infrastructure (VDI) Skill Mandatory / Preferred System Administration Citrix XenDesktop Citrix Provisioning Server (PVS) Citrix XenApp Azure Virtual Desktop (AVD) Virtualization (UPM/AppSense) Active Directory Security Group Management Mandatory BlueCoat Policy Management Firewall Configuration Citrix Netscaler Citrix Xenserver Preferred Scripting VB, Power Shell, Batch Preferred Networking WAN/LAN, TCIPIP, DHCP, DNS, VPN, Windows Server operating systems Preferred General Reporting Shell Scripting, SQL, Access, Excel Preferred Enterprise Browser Island IO and Palo Alto Prisma Good to have #KGS #LI-DW1

Responsibilities

This role is responsible for service ownership, system management, and third-level support, focusing on troubleshooting complex support issues to enhance the end-user experience. The position also involves collaborating with teams to streamline processes and maintain documentation.