KNOWLEDGE:

• Completed high school education, or equivalent work experience Knowledge of all operational processes and policies
• Knowledge of corporate credit cards products and Services
• Knowledge of competitive market place and trends in product offerings
• Knowledge and understanding of sales and service technologies
• Good knowledge of call centre technology, processes and metrics

SKILLS:

• Communication skills (verbal and written) (In-depth)
• Proven conflict resolution skills (Working)
• Organizational awareness (Basic)
• Some success working in a similar and/or related sales and service environment (Basic)
• Some understanding of Risk Management and Compliance (Basic)