ABOUT STAFFBASE

We inspire people to achieve great things together. Our mission is to help organizations unlock the power of inspirational communication. Our industry-leading and award-winning communications channels – intranet, employee app and email solutions – create engaging experiences that connect and empower employees.
Headquartered in Chemnitz, Germany, with offices in Berlin, New York, London, and Minneapolis–St. Paul, our diverse team of 750+ employees supports 2,000+ customers—reaching over 16.4 million employees—in transforming their employee experience.
We are proud to be a Unicorn company—privately valued at over $1 billion—demonstrating strong growth, innovation, and lasting impact in our industry. Together, we’re shaping the future of workplace communication.
We are growing our Customer department! We are looking for an additional Associate Customer Care Agent in our Chemnitz HQ. In this role, you will mainly focus on supporting our customers with all kinds of inquiries to ensure the customers’ ongoing satisfaction. With your deep product knowledge, you will be in direct contact with our customers and other internal teams, primarily with Development and Customer Success Management departments.
To support our customers as best as possible, we are looking for colleagues who are open to work from 9am - 6pm Central Time, Monday to Friday.

Provide outstanding customer service mainly via phone, email, and in the future potentially also live-chat
Answer general queries, after-sales requests, products, and technical inquiries
Take ownership of the support tickets and be responsible for funneling them through all process stages until you find the perfect solution
Investigate potential bugs and errors, escalate if necessary and inform other parts of the team continuously
Reaching out proactively to customers who might face an issue to inform them about it