Associate Customer Care Assistant (Clinic Specialist)_Contract 6 months_Nor at Trinity Workforce Solution M Sdn Bhd
Petaling Jaya, Selangor, Malaysia -
Full Time


Start Date

Immediate

Expiry Date

09 May, 25

Salary

0.0

Posted On

10 Feb, 25

Experience

1 year(s) or above

Remote Job

No

Telecommute

No

Sponsor Visa

No

Skills

Customer Service, Spm, Mandarin, English, Transportation

Industry

Hospital/Health Care

Description

Contract 6 months (Absord Permanent if performance good)
Salary: RM2500 – RM3500
Working days: Monday – Sunday (5 days working, 2 days off – rotate)
Working hours: Monday – Saturday – 8:30a.m – 6p.m
Sunday – 10a.m – 5p.m

Responsibilities
  • Provide excellent service, stream line patient flow, manage complaints, gather feedback/testimonials, conduct surveys and maintain workplace cleanliness/
  • Handle patient registration, record data entry/update, appointment booking/scheduling, check-in/out, monitor flow, attend to needs/requests/follow-ups, manage phone calls, address walk-in inquiries, and oversee admin/housekeeping, including patient follow-ups and appointments.
  • Facilitate patient flow and support doctors with medication and surgery instructions, while also managing doctors’ room upkeep and ensuring it’s stocked with essential items.
  • Manage sales transactions and cashier responsibilities utilizing the Salesforce POS system, while also tending to patients’ administrative needs and conducting follow-ups.
  • Ensure daily settlement, reconcile sales, and perform stock checks for medications/drugs.
  • Prepare patient files for next-day appointments, handle filing tasks such as retrieving and filing patient files, and perform housekeeping duties in designated work areas as assigned by the CM/PIC.
  • Surgery Coordinator Assistant.
  • OT Assistant.
  • Assist in Company/Marketing campaigns/activities/roadshows (indoor & outdoor).
  • Special projects.
  • Other role specific or person specific job assignments.
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