Associate Customer Experience Advisor, Regional at LUMA Energy

, , United States -

Full Time

Start Date

Immediate

Expiry Date

29 Mar, 26

Salary

0.0

Posted On

29 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Cash Handling, Payment Processing, Data Entry, Attention to Detail, Collaboration, Time Management, Technology Proficiency

Industry

Utilities

Description

Job Summary: Delivers exceptional customer service by professionally greeting clients, accurately processing and reconciling payments, and effectively addressing inquiries, resulting in enhanced customer satisfaction and trust. Job Description: Manages the receipt and processing of payments in various formats—including cash, checks, and electronic transfers—to ensure accurate invoice, secure cash handling, and financial integrity across multiple channels. Monitors system for outstanding service orders and disconnections to proactively manage service continuity and minimize customer disruptions, while recording payments promptly and providing accurate information to ensure financial transparency and maintain customer trust. Supports daily operations and team tasks to ensure smooth workflow and service delivery. Maintains daily operational records—including bank reconciliations, deposits, collections reports, and customer documentation—to ensure organized recordkeeping, secure fund handling, audit readiness, and compliance with financial protocols. Assists customers or internal teams. by directing, gathering, and delivering information to resolve billing, claims, and retailer-related inquiries efficiently and improving customer satisfaction and operational efficiency. Manages cash operations in accordance with financial policies to safeguard regional office assets and ensure compliance with internal controls. Follows established company policies, procedures, and standards to ensure full compliance with applicable laws and industry regulations. Participates in storm restoration tasks and assigned drills to contribute to the safe and reliable recovery of services. Performs additional tasks aligned with role expectations and qualifications to support team goals and operational flexibility. Additional Job Description: Education Associate’s degree in business administration, office administration, or related administrative field. Experience 1 year experience with cash handling and reconciliation. Experience in customer service, face to face experience preferred. Basic experience with alphanumeric data entry. Experience working as teller, bank cashier is preferred but not required. Additional experience may substitute for required education when it aligns with the competencies and knowledge necessary for the role: High School or equivalent (GED) when accompanied by a minimum of 3 years of experience performing similar functions previously described and at least 2 years of experience performing a previous role as bank cashier, teller or similar role. This position is with IBEW Union 787. If you accept an offer of employment, you will be required to affiliate with the Union. Competencies (Skills) Attention to Detail: Ensures accuracy in data entry, documentation, and task execution. Process Adherence: Follows established procedures and workflows consistently. Collaboration: Works effectively with team members and other departments. Time Management: Prioritizes tasks to meet deadlines and support team goals. Technology Proficiency: Uses office systems (e.g., ERP, HRIS, Excel) to complete tasks efficiently. License/Certifications N/A Travel Requirements 20% Physical Demands Stationary Position: Constantly Pushing/ Pulling/ Reaching: Seldom Kneel: Seldom Grab: Seldom Bend: Seldom Lift/Carry over: 0 - 15 pounds Vision: 20/20 corrected Hearing: Receive detailed information if spoken to Working Conditions Wet or humid: Never Working near or on moving mechanical parts: Never Working near or on heavy machinery: Never Working in high places: Never Exposed to fumes or airborne particles: Never Frequency of working in outdoor weather conditions: Never Work with electricity: Never Loud noise conditions: Seldom We are committed to diversity and inclusion, and it is because of this that we offer equal employment opportunity to both our employees and candidates, while also striving for an environment that is free of any form of discrimination and harassment. We base our employment decision solely on the qualifications of the individual, their merits, and the present needs of the business. LUMA was created especially for Puerto Rico. We combine the expertise and resources of our parent companies, ATCO and Quanta Services. They are leading companies in services and solutions in the electric power sectors in North America and have taken their action to more than 100 countries around the world. They have a combined workforce of nearly 50,000 employees, as well as equipment and resources that will be available to Puerto Rico. Together, this group operates more than 52,000 miles of electrical transmission and distribution lines, covering 165,000 square miles of territory, and has overseen more than $51 billion in disaster recovery programs and supported over 300 state, local, and territorial jurisdictions. , with a wide range of emergency management services. At LUMA, people come first and safety is the foundation of our work.

Responsibilities

Delivers exceptional customer service by greeting clients, processing payments, and addressing inquiries. Manages cash operations and maintains operational records to ensure financial integrity and compliance.