Associate, Customer Experience at Lyft, Inc.

Ciudad de México, , Mexico -

Full Time

Start Date

Immediate

Expiry Date

22 Jan, 26

Salary

0.0

Posted On

24 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Experience, Empathy, Problem-Solving, Time Management, Communication, Computer Proficiency, Attention to Detail, Initiative, Teamwork, Independence, Adaptability, Smartphone Applications, Support Applications, Troubleshooting, Documentation, Advocacy

Industry

Ground Passenger Transportation

Description

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Since 2020, Lyft Mexico has been building its team and in May 2022, we opened an office in the heart of Mexico City. We have grown to more than 200 team members across key business areas in the country, and we are looking to continue growing by providing team members with the best work experience. The ideal candidate is someone who is passionate about customer experience and knows what it means to go above and beyond as an advocate for the Lyft community. You must be calm in the face of a storm, caring and compassionate, and able to have a strong sense of empathy in difficult situations. Our team consists of Customer Experience Associates supporting customers across chat, email and phone. Responsibilities: Create a personalized, positive and effortless experience for the Lyft community Provide friendly, timely support to Lyft drivers via chat, email and phone Troubleshoot user problems with the Lyft app Document all support contacts in a CRM system Make recommendations based on feature requests and bugs reported by users Be a community advocate for Lyft Experience: 1+ years experience in customer service, required. 1+ years experience in call center a plus, but not mandatory Computer proficiency required Friendly and enthusiastic, social personality Dependable and punctual with time management skills Strong writing skills and impeccable attention to detail Demonstrates empathy and the ability to take initiative on doing the right thing for the customer Advanced problem-solving skills with the ability to think creatively to resolve difficult situations Ability to quickly learn web-based user support applications Comfortable in a fast-paced environment, subject to rapid change and uncertainty Keen ability to work independently and in a team High level of comfort and familiarity with smartphone applications (iPhone and Android) Willingness to work a range of hours, weekends and holidays This role is fully remote in Mexico, candidates for this role must be based in the Mexico City metro area. #Remote Please submit your resume in English.

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Responsibilities

Create a personalized and positive experience for the Lyft community while providing timely support to Lyft drivers through various communication channels. Troubleshoot user problems, document support contacts, and advocate for the community.