Associate Customer Onboarding Manager at Tipalti

Vancouver, British Columbia, Canada -

Full Time

Start Date

Immediate

Expiry Date

15 Jan, 26

Salary

86000.0

Posted On

17 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Implementation, Project Management, Customer Success, Communication, Problem Solving, SaaS Applications, Technical Integration, Accounts Payable, Procurement, ERP Applications, HTML, CSS, JavaScript, API Calls, Customer Service, Proactive Solutions

Industry

Financial Services

Description

Position Summary As an Associate Customer Onboarding Manager, you will be leading implementation projects with customers of Tipalti’s rapidly growing SaaS based Accounts Payable automation solution and global payments solution. You need to be well-organized, have technical understanding of SaaS systems and payment systems, open and willing to communicate with customers. The ideal candidate is self-motivated, proactive in understanding customer needs, and experienced in moving customers through the implementation phases of complex SaaS systems. Why join Tipalti? Tipalti is the AI-powered platform for finance automation, elevating how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency. Our platform provides a comprehensive suite of finance automation solutions designed for mid-market businesses across accounts payable, global payouts, procurement, employee expenses, corporate cards, supplier management, tax compliance, and treasury. Tipalti partners with leading financial institutions such as Citi, Wells Fargo, J.P. Morgan, and Visa, enabling over 5,000 global companies to efficiently and securely pay millions of suppliers and payees across 200+ countries and territories, in 120 currencies. At Tipalti, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. Tipaltians are passionate about the work they do, and keen to get the job done. Tipalti oﬀers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together. Founded in Israel in 2010, Tipalti is a global business headquartered in the San Francisco Bay Area (Foster City) with offices in Tel Aviv, Plano, Toronto, Vancouver, London, Amsterdam, Tbilisi and Medellin. In this role, you will be responsible for: Lead the implementation of Tipalti's rapidly growing, cloud-based accounts payable automation solution, ensuring a seamless experience for our customers Deliver exceptional service, becoming a trusted advisor and advocate for each customer throughout their journey with Tipalti. Guide customers through the technical integration process, providing expert problem-solving assistance Oversee project timelines, tasks, and development efforts, keeping customers on track and exceeding expectations Contribute to the internal knowledge base, capturing lessons learned and empowering colleagues About you Bachelor's degree in a relevant field or equivalent practical experience 2+ years of implementation, project management, consulting, or customer success experience with SaaS applications. Excellent project management, communication, and problem-solving skills Ability to work in a fast-paced, deadline-driven start-up environment. Passionate about customer service and proactively identifying solutions Bonus points if you have: Hands-on experience implementing and/or integrating with ERP applications such as NetSuite, QuickBooks, Intacct, etc. Accounts Payable and Procurement knowledge Ability to read, debug, and understand web applications (HTML, CSS, JavaScript, API calls, etc.) Our benefits package includes: Hybrid working model that requires you to be in office Monday, Tuesday, and Thursday Competitive salary and stock options Matching RRSP Extended benefits, Employee Assistance Program, life insurance, AD&D, LTD Maternity, Paternity and Fertility Treatment benefits 15 days of PTO Subsidized lunch on office days Fresh fruit, snacks & drinks in office Dog friendly office Phone/internet allowance Regular company-wide social events Multiple ERG groups celebrating our diversity and creating an inclusive culture Anticipated base pay rate for this position: $77,000 - $86,000 CAD. Variable (commission or bonus) pay rate will be paid in addition to base salary noted above. #LI-Hybrid Our Mission Our mission is to elevate how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency. We are the AI-powered platform that automates finance. Tipalti is fueled by a commitment to our customers and a desire to build lasting connections. Our client portfolio includes high-velocity businesses such as Amazon Twitch, GoDaddy, Roku, WordPress.com, and ZipRecruiter. We work hard for our 99% customer retention rate which is built on trust, reliability and innovation. Tipalti means we handled it" - a mission to which we are constantly committed. Accommodations Tipalti champions inclusive teams, in which every voice counts. We are committed to recruiting diverse candidates with varied personal experiences and abilities. We welcome applications from candidates belonging to historically underrepresented or disadvantaged groups, and maintain an equitable Talent Acquisition process that is free from discrimination. As an equal opportunities employer, Tipalti complies with employment and human rights laws across the various jurisdictions in which we operate. Should you require reasonable adjustments or accommodations during the recruitment process, including access to alternate formats of materials, meeting spaces, or other accommodations that could better enable your full participation, please reach out to hr@tipalti.com for assistance. Privacy We are committed to protecting the privacy interests of job applicants and candidates. For more information about our privacy practices during our Talent Acquisition process, please refer to our Job Candidate Privacy Notice below: Job Candidate Privacy Notice | Tipalti www.tipalti.com/privacy/job-candidate-privacy-notice/

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Responsibilities

Lead the implementation of Tipalti's cloud-based accounts payable automation solution, ensuring a seamless experience for customers. Deliver exceptional service and guide customers through the technical integration process while overseeing project timelines and tasks.