Associate Customer Program Manager - Injection Molding (IM) at Fictiv

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

07 Jun, 26

Salary

0.0

Posted On

09 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Injection Molding, Program Management, Customer Advocacy, Tooling Development, DFM Alignment, First Article Validation, Production Ramp, Case Management, Technical Communication, Cross-Functional Collaboration, Continuous Improvement, Problem Solving, Supply Chain Logistics, Quality Control, NPI Programs, English Fluency

Industry

Manufacturing

Description

Fictiv Exists to Enable Hardware Innovators to Build Better Products, Faster Fictiv exists to help product innovators create. Fictiv is a global manufacturing and supply chain company that enables organizations to scale globally across Fictiv’s four global manufacturing centers in India, Mexico, China, and the U.S.. Companies use Fictiv to access high-quality production, optimize supply chain logistics, and mitigate supply chain risk—ensuring they can move from prototype to full-scale manufacturing with speed and confidence. To date, Fictiv has delivered more than 35 million commercial and prototype parts for industries such as aerospace, robotics, automotive, climate tech, and more, helping them innovate faster, free up precious resources, and drive profitable growth. **Work Hours: 9:30 PM – 5:30 AM IST, Monday through Friday (aligned with US Pacific business hours)** Fictiv exists to help product innovators create Fictiv is a global manufacturing and supply chain company that enables organizations to scale globally across Fictiv’s four global manufacturing centers in India, Mexico, China, and the U.S. Companies use Fictiv to access high-quality production, optimize supply chain logistics, and mitigate supply chain risk, ensuring they can move from prototype to full-scale manufacturing with speed and confidence. To date, Fictiv has delivered more than 35 million commercial and prototype parts for industries such as aerospace, robotics, automotive, climate tech, and more, helping them innovate faster, free up precious resources, and drive profitable growth. Job Description Are you ready to shake up the world of customer service? Do you thrive on making connections and solving complex manufacturing challenges? If you’re passionate about putting customers first in a dynamic, fast-paced manufacturing environment, we want YOU on our team. In your role as Associate Customer Program Manager – Injection Molding (IM), you will work directly with US-based customers supporting injection molded part programs from prototype through production. You will leverage your injection molding expertise, problem-solving skills, and customer advocacy to help customers successfully launch and scale their products. You will collaborate closely with cross-functional teams including manufacturing operations, quality, tooling engineering, supply chain, and logistics to manage injection molding programs end-to-end. Your role will focus on ensuring tooling readiness, production execution, quality expectations, and on-time delivery while proactively resolving issues that arise during program execution. You will support multiple customers across a variety of injection molding programs executed through Fictiv’s global manufacturing network. Work Hours: 9:30 PM – 5:30 AM IST, Monday through Friday (aligned with US Pacific business hours) This role follows a hybrid work schedule – 3 nights in office, 2 nights remote. What you will be doing Customer Management Act as the primary advocate for customers running injection molding programs through Fictiv. Build strong relationships with customers to ensure a seamless, high-quality experience from tooling kickoff through production. Injection Molding Program Execution Support customers with injection molding programs including tooling development, DFM alignment, first article validation, production ramp, and ongoing manufacturing support. Ensure technical and operational alignment across teams. Case Management Manage multiple injection molding orders and programs concurrently across customers and internal operations teams. Prioritize and resolve requests to meet customer expectations for timing, quality, and manufacturability. Technical Communication Gather, interpret, and communicate design intent, DFM feedback, tooling considerations, molding parameters, and quality requirements to ensure orders are executed successfully. Cross-Functional Collaboration Work closely with sales, tooling engineers, manufacturing partners, and quality teams to resolve issues, address manufacturability concerns, and drive successful program outcomes. Program Management Provide top-down oversight across the entire lifecycle of injection molding programs, ensuring delivery against scope, quality standards, and schedule commitments. Continuous Improvement Identify opportunities to improve processes related to injection molding program execution, customer communication, and operational efficiency, and partner with cross-functional teams to implement improvements. Desired Traits Bachelor’s degree in Mechanical Engineering, Production Engineering, Manufacturing Engineering, Plastics Engineering, or Tool Engineering. Diploma or advanced certification in Tool & Die / Tool Engineering from recognized tool room institutes (e.g., NTTF, CITD, IGTR, CTTC) is also acceptable. MBA is a plus 5+ years of experience in injection molding project management, manufacturing operations, supply chain, or customer-facing manufacturing roles. Strong understanding of injection molding processes, including tooling development, DFM considerations, part design for manufacturability, production ramp, and quality control. Experience supporting NPI programs, prototype tooling, bridge tooling, and production injection molding programs. Experience working with global manufacturing partners or contract manufacturers is preferred. PMP or project management certification and familiarity with program management frameworks is a plus. The work is fast-paced. You will operate in an execution-driven environment with tight timelines and high quality standards. Strong organization, prioritization, and attention to detail are essential. Excellent communication skills (written and verbal) with the ability to translate technical manufacturing topics into clear customer-facing updates. Must be fluent in written and spoken English. Experience working directly with US-based customers and/or during US business hours is preferred. This role requires a self-starter mindset with strong ownership and accountability. You should be comfortable operating in a hands-on, high-performance environment focused on delivering measurable outcomes for customers. Aligned with our culture of continuous learning, you should have a strong interest in expanding knowledge across the manufacturing ecosystem and new product development processes. Interested in learning more? We look forward to hearing from you soon. About Fictiv Fictiv is transforming how the next rockets, self-driving cars, and life-saving robots are designed, developed, and delivered to customers around the world. People who succeed at Fictiv are talented, creative, and driven to achieve professional excellence and support our vision to help product innovators create. We’re actively seeking teammates who: Bring diverse perspectives and experience to our culture and company. Excel at being part of a strong, empathetic team. Thrive in an environment emphasizing respect, honesty, collaboration, and growth. Have an ‘always learning’ mindset that celebrates learning, not just wins. Help us continue to build a world-class organization that values the contributions of all of our teammates We encourage applications from members of underrepresented groups, including but not limited to women, members of the LGBTQ community, people of color, people with disabilities, and veterans.

Responsibilities

The Associate Customer Program Manager will act as the primary advocate for customers running injection molding programs, managing the entire lifecycle from tooling kickoff through production ramp and ongoing manufacturing support. This involves ensuring tooling readiness, production execution, quality expectations, and on-time delivery while proactively resolving issues across cross-functional teams.