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Associate- Customer Retention & Engagement at DrinkPrime

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

31 May, 26

Salary

0.0

Posted On

02 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Retention, Customer Loyalty, Call Communication, Email Communication, Chat Communication, Issue Resolution, Offer Provision, Return Pick-up Arrangement, Refund Processing, Strategy Development, Feedback Analysis, Promotion Knowledge, Process Knowledge

Industry

Consumer Services

Description

About DrinkPrime: DrinkPrime is a subscription-based drinking water solution that began as a response to the unreliable supply of safe drinking water across Urban India. Over time we have evolved into an organization that is driven by a singular mission, to change the way people think about the water they drink. Through our subscription-based model, we provide customers with water purifiers that use integrated technology to help them monitor the quality of the water they consume every day. At DrinkPrime, we are on a mission to make safe drinking water accessible and affordable to every resident in India. We are backed by Tier 1 VCs and many prominent angels. They believe in the vision, mission, and team of DrinkPrime. With our tech-first approach, we are taking up this audacious mission and believe in solving it. Be a part of history and join us. We can solve this problem together. Job Description: Our Customer Retention Specialist plays a crucial part in the mission towards the growth of the organization by improving customer retention & loyalty. In a fun and fast-paced environment, this position requires Call, Email, and Chat communication with customers. What will you be doing… • Connect with the customers who raise requests to unsubscribe • Understand customer’s journey & gather information about issues faced during the tenure • Retain customers by resolving their issues & providing suitable offers • Arrange return pick-up & refunds for customers that could not be retained and close loop • Develop new retention strategies based on customer’s feedback & journey • Maintain up-to-date knowledge of the company’s current promotions & processes necessary to meet or exceed Retention goals

Responsibilities

This role involves communicating with customers via call, email, and chat to improve customer retention and loyalty by understanding their journey and resolving issues. Responsibilities include retaining customers with suitable offers, arranging returns/refunds for those who leave, and developing new retention strategies based on feedback.