Associate - Customer Service Centre at Great Eastern Life Assurance Co Ltd

, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

18 Sep, 26

Salary

0.0

Posted On

20 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Complaint Management, Risk Mitigation, Interpersonal Communication, MS Excel, MS Word, Regulatory Compliance, Detail Oriented

Industry

Insurance

Description

We are seeking applicants to join us as part of the dynamic frontline service team at Service Centre. • Manage walk-in policyholders’ and Financial Representatives’ queries / requests on policy related matters queries/requests (Life and General Insurance) within stipulated time; • Ensure unresolved issues over the counter are promptly followed up within stipulated time; • Assess and manage appeals, feedbacks and minor complaints from policyholders, Financial Representatives and business partners; • Provide excellent customer service experience; • Manage customer feedbacks/complaints with a good closure within the operational turnaround time; • Take accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks; • Maintain awareness of industry trends on regulatory compliance, emerging threats and appropriate steps to mitigate the risks; • Highlight any potential concerns/risks and proactively shares best risk management practices; and • Other incidental “ad hoc” duties to ensure smooth functioning of various touchpoints such as assisting Digital Comms and Call Centre; • May be rotated amongst the different Service Centres; and • Undertake projects or other responsibilities as assigned • GCE ‘A’/ Diploma/ Degree holder from recognized institution; Applicant with professional insurance certifications such as BCP, PGI, M5, M9, M9A and Health Insurance will be advantageous. • Fresh Diploma & Degree holders are welcome to apply • A team player with good writing, interpersonal and communication skills. • Applicant must be comfortable to work in Frontline Environment • Meticulous and detail-oriented • Possesses good written and verbal communication skills • Proficient in MS Office applications Excel and Word • Work independently as well as in a team • Able to adapt in a fast-paced environment

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Responsibilities

Manage walk-in policyholder queries and requests regarding life and general insurance while ensuring prompt resolution of issues. Handle appeals, feedback, and complaints while maintaining regulatory compliance and mitigating business risks.