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Associate - Customer Service Centre at Great Eastern Life Assurance Co Ltd

, , -

Full Time

Start Date

Immediate

Expiry Date

10 Mar, 26

Salary

0.0

Posted On

10 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Interpersonal Skills, Detail-Oriented, Team Player, MS Office, Excel, Word, Problem Solving, Adaptability, Feedback Management, Complaint Resolution, Policy Management, Project Management, Time Management, Writing Skills

Industry

Insurance

Description

We are seeking applicants to join us as part of the dynamic frontline service team at Service Centre. Manage walk-in policyholders’ and Financial Representatives’ queries/ requests on policy related matters queries/ requests (Life and General Insurance) within stipulated time Ensure unresolved issues over the counter are promptly followed up within stipulated time Assess and manage appeals, feedbacks and minor complaints from policyholders, Financial Representatives and business partners Provide excellent customer service experience Manage customer feedbacks/ complaints with a good closure within the operational turnaround time Other incidental ad-hoc duties to ensure smooth functioning of various touchpoints such as assisting Digital Comms and Call Centre May be rotated amongst the different Service Centres Undertake projects or other responsibilities as assigned GCE ‘A’/ Diploma/ Degree holder from recognized institution; applicant with professional insurance certifications such as BCP, PGI, M5, M9, M9A and Health Insurance will be advantageous Fresh Diploma & Degree holders are welcome to apply A team player with good writing, interpersonal and communication skills Applicant must be comfortable to work in Frontline Environment Meticulous and detail-oriented • Possesses good written and verbal communication skills Proficient in MS Office applications Excel and Word Work independently as well as in a team Able to adapt in a fast-paced environment

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Responsibilities

The Associate will manage queries and requests from policyholders and Financial Representatives regarding policy-related matters. They will also assess and manage appeals, feedback, and minor complaints while ensuring excellent customer service.