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Associate, Customer Service & Claims at Great Eastern Life Assurance Co Ltd
, , -
Full Time

Start Date

Immediate

Expiry Date

13 Jan, 26

Salary

0.0

Posted On

15 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service Orientation, Problem-Solving Mindset, Communication Skills, Interpersonal Skills, Microsoft Office Proficiency, Time Management, Organizational Skills

Industry

Insurance

Description
About the Job To accurately identify and meet policyholders’ needs by providing appropriate solutions and excellent customer service, while contributing to the achievement of operational targets. Address queries related to policy servicing, claims, benefits, and other insurance matters with professionalism and empathy Process requests for changes such as address updates, payment modes, beneficiary details and other policy modifications in a timely and compliant manner. Assist policyholders in submission and tracking of claims, surrenders, maturities and survival benefits, ensuring a smooth and transparent processing experience. Update and verify customer information across systems to ensure accurate data for seamless service delivery Educate customers on policy features, premium payments, coverage options, and other relevant details to support informed decision-making Adhere to internal guidelines and regulatory standards while executing service tasks and handling sensitive customer data.•Work closely with underwriting, claims and operations departments to resolve issues and enhance customer satisfaction. Deliver high-quality service that aligns with operational goals, customer satisfaction metrics and continuous improvement initiatives. Provide relief for colleagues during their absence to maintain uninterrupted service and operational efficiency. Execute advocacy-related initiatives and projects as assigned by the Operations Head, contributing to organizational visibility and strategic goals. Possess at least an A -Level or higher educational qualification Strong customer service orientation and problem-solving mindset Strong communication and interpersonal skills Proficiency in Microsoft Office Excellent time management and organizational skills Prior experience in insurance or Customer Service is a plus

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Responsibilities
The role involves addressing policyholder queries related to insurance matters and processing requests for policy modifications. The associate will also assist in claims submission and tracking, ensuring a smooth customer experience.