Associate Customer Service Consultant

at  HUB24 Group

As an Associate Customer Service Consultant you will act as the initial point of contact for established clients’ day to day issues with using Class’s NowInfinity product. Providing amazing software application support and problem resolution for users within Service Level Agreements.
You will be joining a fun and inclusive team, with room for career development and growth either within our Customer Service team, or the wider business.

WHAT YOU WILL DO

• Answer and log customer enquiries received via phone, email, and other channels, in a timely manner
• Liaise with intermediate/senior customer service consultants to resolve unusual and complex customer requests, following the escalation process as required
• Maintain customer relationships and provide exceptional customer experience regarding the effective use of the Class suite of platforms
• Assist with the development of Knowledge Base articles, help documentation, and other training materials for new and existing features and/or processes
• Be up to date with the features of Class platforms and how they are applied in typical business processes through internal and external training, documentation and other resources
• Raise system issues, enhancement requests, and provide product feedback for review & validation, in line with the escalation process