Associate Customer service at Sutherland

Kochi, kerala, India -

Full Time

Start Date

Immediate

Expiry Date

21 Dec, 25

Salary

0.0

Posted On

22 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Verbal Communication, Written Communication, Analytical Skills, Typing Skills, Flexibility, Data Security, Coaching, Problem Solving, Time Management

Industry

IT Services and IT Consulting

Description

Company Description About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence. We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships. Sutherland Unlocking digital performance. Delivering measurable results. Job Description Consultant is responsible for delivering outstanding customer experience via calls to users by using the right principles to resolve any issue, inquiries or concerns. Making sure all of customers questions have been answered in a timely manner Attain monthly goals of Customer Satisfaction & Productivity. You would be responsible for - Resolving requests/inquiries made by customers via calls Achieving contact center statistics and SLAs (contractual metrics) Adhering to non-disclosure agreement & data security policies Completing upskilling & e-courses mandated by each program Attending coaching sessions & ensure feedback is implemented 100% schedule adherence, no absenteeism & positively contribute to reduce program shrinkage Qualifications Eligibility Criteria : Any full time HSC/UG/PG Graduate (Arts/Science/Commerce/Engineering/Pharma/MBA/MCA) - 2025 Passout can apply Other Additional Skills required: Excellent verbal and written English language skills. Good analytical and typing skills. Flexibility to work shifts including nights. Candidates must reside within a radius of 25 Km of our office Additional Information Work Location: Cochin. Timings: 8 Hours plus 1 Hour break, 5 or 6 days per week. Perks: Cab facilities available (within 25 Kms of office location). Disclaimer:- Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to “[email protected]”

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Responsibilities

The consultant is responsible for delivering outstanding customer experience via calls to users, resolving any issues, inquiries, or concerns. They must ensure all customer questions are answered in a timely manner and achieve monthly goals of customer satisfaction and productivity.