Associate Customer Success Manager at Checkr

Denver, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

24 Feb, 26

Salary

103000.0

Posted On

26 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, Account Management, Sales, Customer Service, Software Applications, Communication Skills, Attention To Detail, Project Management, SaaS, Human Resources

Industry

Software Development

Description

About Checkr Checkr is building the data platform to power safe and fair decisions. Established in 2014, Checkr’s innovative technology and robust data platform help customers assess risk and ensure safety and compliance to build trusted workplaces and communities. Checkr has over 100,000 customers including DoorDash, Coinbase, Lyft, Instacart, and Airtable. We’re a team that thrives on solving complex problems with innovative solutions that advance our mission. Checkr is recognized on Forbes Cloud 100 2025 List and is a Y Combinator 2024 Breakthrough Company. As a Customer Success Manager you will be responsible for driving customer retention and growth by ensuring that your customers are engaged and leveraging the full value of the Checkr solution. You will work alongside an elite team of Customer Success Managers that succeeds through collaboration, grit, and constant improvement. The Customer Success team is proactive, intuitive, and dynamic. We work with different profiles and a broad range of customers who are in different phases of the customer lifecycle. Informed and organized, the Customer Success team works to drive maximum value between all Checkr and Customer relationships. What you’ll do Support a wide range of tactical account responsibilities including but not limited to issue tracking/follow up, data and trend analysis, meeting coordination and management, and business review preparation Develop a comprehensive understanding of their respective clients to contribute to planned and strategic initiatives Collaborate with Account Management to drive successful renewals and contribute to ongoing initiatives aimed at continuously improving our approach to efficiently and effectively secure our customers' success, ensuring they receive maximum value from Checkr product offerings. Be the voice of the customer and partner with cross functional teams to provide visibility on customer issues and feedback across internal Checkr teams Oversees multiple customer projects throughout lifecycle including expansions, implementations, integrations, and enhancements What you bring 1+ years of client-facing customer success/sales/account management/customer service experience General knowledge of software applications i.e. Salesforce, Google Apps, etc. Strong customer focus, you care about your customers and view their success as your own Excellent written and verbal communication skills - able to simplify complex topics in a friendly and approachable manner Acute attention to detail to track high-volume tactical program elements across multiple customers Flexible and able to juggle and complete multiple priorities and projects (internally and externally) in a fast-paced environment Learn quickly and are excited to take on challenging new projects Enjoy planning, executing, iterating, winning, and celebrating our individual and collective success Experience in the SaaS or Human Resources space is a plus What you’ll get A fast-paced and collaborative environment Learning and development allowance Competitive compensation and opportunity for advancement 100% medical, dental, and vision coverage Up to $25K reimbursement for fertility, adoption, and parental planning services Flexible PTO policy Monthly wellness stipend, home office stipend #LI-AG1 Pay Transparency Disclosure One of Checkr’s core values is Transparency. To live by that value, we’ve made the decision to disclose salary ranges in all of our job postings. We use geographic cost of labor as an input to develop ranges for our roles and as such, each location where we hire may have a different range. If this role is remote, we have listed the top to the bottom of the possible range, but we will specify the target range for an exact location when you are selected for a recruiting discussion. For more information on our compensation philosophy, see our website. On-target Earnings OR Base Salary range (San Francisco, CA) $88,000—$103,000 USD On-target Earnings OR Base Salary range (Denver, CO) $74,000—$87,000 USD At Checkr, we believe a hybrid work environment strengthens collaboration, drives innovation, and encourages connection. Our hub locations are Denver, CO, San Francisco, CA, and Santiago, Chile. Individuals are expected to work from the office 2 to 3 days a week. Starting January 2026, hub-based employees will be expected to work from the office 3 days per week. In-office perks are provided, such as lunch four times a week, a commuter stipend, and an abundance of snacks and beverages. Equal Employment Opportunities at Checkr Checkr is committed to building the best product and company, which requires hiring talented and qualified individuals with a diverse set of perspectives and lived experiences. Checkr believes in hiring people of all backgrounds, including those whose histories are impacted by the justice system in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance. *Legitimate Checkr emails will always include our official domain name after the @ symbol (e.g., name@checkr.com).

Responsibilities

As an Associate Customer Success Manager, you will drive customer retention and growth by ensuring customers are engaged and leveraging the full value of Checkr's solutions. You will support tactical account responsibilities and oversee multiple customer projects throughout their lifecycle.