Associate Customer Success Manager

at  Impactcom

OUR COMPANY:

At impact.com we are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!
impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal and Fanatics visit www.impact.com.

YOUR ROLE AT IMPACT.COM:

Your role as Associate Customer Success Manager (CSM) is to be responsible for the management of a portfolio of small and medium-sized customers in order to promote retention and growth. In addition, providing Account Operations support to select Enterprise customers.
This position works closely with cross functional teams as the client advocate, to help develop solutions to meet client goals. You will become a product expert on Impact.com tools and will assist with training or product support as needed.

ESSENTIAL RESPONSIBILITIES

• Platform Knowledge:
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• Clearly understand our core functionality and how partnership marketing fundamentals tie into our solutions and product offering

• Run platform training and consult on contracts, dangerous configurations, finance, ad tracking, and reporting
• Account Management:
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• Drive partnership collaboration, promote initiatives, increase platform adoption, and communicate value under the guidance of your manager and or executive sponsor(s)

• Escalation Management:
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• Follow and leverage a standardized process to track open issues with the customer and within Impact, with the goal of providing transparency to open items and a basis for escalation for those efforts that require multiple internal teams to participate