Associate Customer Success Manager at ServiceNow

Dublin, Leinster, Ireland -

Full Time

Start Date

Immediate

Expiry Date

24 Dec, 25

Salary

0.0

Posted On

26 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, AI, Problem Solving, Collaboration, Technical Health, Product Adoption, Data-Driven Insights, Workflow Optimization, Professional Services, Issue Resolution, Prescriptive Guidance, ServiceNow, Innovation, Client Advocacy, Business Outcomes, Escalation Management

Industry

Software Development

Description

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description The role of the Associate Customer Success Manager is to act as an advocate for our customers. You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance. You will bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals. Oversee the customer outcomes engagement for customers in your portfolio, understanding each customer's needs and challenges Ensure customers are technically healthy and on the most recent version of our product Identify criteria for assisting your customers by using the Artificial Intelligence in the Impact Delivery Instance Promote ServiceNow customer success stories and processes Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses Work with ServiceNow teams to improve product adoption and increased footprint Ensure any escalated client issues are resolved quickly, using resources from across the company ecosystem Qualifications To be successful in this role you have: Experience leveraging AI to enhance work processes, decision-making, and problem-solving, including AI-powered automation, workflow optimization, and data-driven insights 2+ years of experience providing customer professional services or related business support Ability to provide independent comprehensive services Experience resolving issues through analysis Experience in working collaboratively ServiceNow accreditations or certifications a plus Expectation to come into our office in Dublin 2-3 times a week Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.

Responsibilities

The Associate Customer Success Manager acts as an advocate for customers, overseeing a portfolio to help them achieve business outcomes and foster product adoption. This role involves ensuring customers are technically healthy and resolving any escalated client issues quickly.