Associate Customer Success Manager, SMB, Benelux at Trustpilot
København, Region Hovedstaden, Denmark -
Full Time


Start Date

Immediate

Expiry Date

08 May, 25

Salary

0.0

Posted On

09 Feb, 25

Experience

0 year(s) or above

Remote Job

No

Telecommute

No

Sponsor Visa

No

Skills

Good communication skills

Industry

Marketing/Advertising/Sales

Description

ABOUT US

Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.
Today, we have more than 320 million reviews and 70 million monthly active users across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,000 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.
We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.
Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go.

Responsibilities
  • Maintain and secure the renewal rates of your clients from the Benelux markets.
  • Manage and administrate your own portfolio of contract renewals for around 300 clients, made up of small businesses in various industries.
  • Search for and identify growth opportunities as well as dealing with inbound enquiries from your portfolio.
  • Be supported by and help us to develop automated processes and marketing campaigns.
  • Contribute to developing this role which is the first of it’s kind in our department.
  • Become the expert on our low / tech touch client segment
  • Work to build a healthy customer portfolio with low churn rate
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