Associate, Customer Success at Rainforest Alliance

Municipio de San Salvador de Jujuy, Jujuy, Argentina -

Full Time

Start Date

Immediate

Expiry Date

16 Aug, 26

Salary

0.0

Posted On

18 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, Relationship Management, B2B Customer Service, English Communication, Task Prioritization, Analytical Skills, Cross-functional Collaboration, Sustainability Practices, Certification Management, Ticketing Systems, Webinar Facilitation, Trademark Review

Industry

Non-profit Organization Management

Description

NOW HIRING: Associate, Customer Success POSITION SUMMARY: You will support the Rainforest Alliance's business partners along the global supply chain, including manufacturers, packers, traders, retailers, and producers. You will give advice to assure compliance with the standards, policies, and requirements of our programs. These programs include registration in the Rainforest Alliance certification platform, traceability, trademarks/labelling, and other supply chain requirements. You will use best practice Customer Success processes to optimize customer experiences, meet team goals and grow the mission impact of the organization. Relationship management and customer satisfaction are guiding principles in this work. WHAT YOU WILL DO: * Log in daily to our ticketing system and live chat to promptly respond to inquiries coming from companies about registering with us, profile completion, online traceability and labelling requirements; * Walk customers through our requirements and the use of our tools via phone calls, webinars or, occasionally, in person; * Review and approve labelling and trademark use requests for certified products and promotional materials; * Collaborate internally with other Customer Success colleagues or other teams such as Technology, Quality of Implementation, Corporate Engagement, Marketing or others as needed in order to enhance the customer experience; * Share inputs and feedback on behalf of the Customer Success unit for processes that impact our work and overall support our continuous improvement activities; and * Other duties and projects as assigned. WHAT YOU BRING: * Bachelor's degree in Marketing, Communications, Business Administration, or others related to the field; * Minimum 2-3 years of relevant experience in areas such as: customer service for B2B or B2C companies, reception desk, junior account management, sales, marketing, or communications; * Excellent writing, editing and verbal communication skills in English; * Experience organizing and prioritizing your own tasks; * Manager multiple priorities in a time sensitive manner, excellent interpersonal and analytical skills and customer orientation; * Open to work collaboratively in cross-functional teams; * Knowledge of sustainability practices, a passion for environmental issues and experience with certification in sustainable agriculture and/or forestry. BENEFITS OF WORKING AT THE RAINFOREST ALLIANCE: * Be a part of a global organization with an impactful mission and a collaborative, respectful, and accountable culture. * Enjoy opportunities for professional growth and career development. * Benefit from remote working flexibility and flexible hybrid working environment. * Receive a competitive salary package. * A favourable time‑off policy, including annual leave and Resilience Days. * Prioritize your wellbeing. We have numerous ways to promote work-life balance, so you get the chance to take some time off, recharge, and remain at your best. This includes: * Employee assistance programs * Wellbeing activities * Sabbatical opportunities. Apply now and let's grow together. We look forward to hearing from you and exploring how your skills can help us advance our mission. Level: 5 Deadline: 29 May 2026 Notes: Only candidates legally authorized to work in Guatemala will be considered. If you have any questions about the job vacancy, please contact the HR department: recruitment@ra.org [recruitment@ra.org] The Rainforest Alliance encourages diversity and inclusion across the global organization. With this commitment to diversity, we are proud to be an equal opportunity employer and do not discriminate on the basis of gender, race, color, ethnicity, religion, sexual orientation, gender identity, ages, disability and any other protected group.

Responsibilities

Support global business partners to ensure compliance with Rainforest Alliance standards, policies, and certification requirements. Manage customer inquiries via ticketing systems and live chat while collaborating internally to optimize the customer experience.