Overview:
As a global market leader, iPipeline combines technology, innovation, and expertise to deliver ground-breaking, award-winning software solutions that transform the life insurance, financial services, and protection industries. With one of the industry’s largest data sets, we help advisors/advisers and agents to transform paper and manual operations into a secure, seamless digital experience – from proposal to commission– so they can help better secure the financial futures of their clients.
At iPipeline, you’ll play a major role in helping us to provide best-in-class, transformative solutions. We’re passionate, creative, and innovative, and together as a team, we continually strive to advance, accelerate, and expand the reach of our technology. We value different perspectives and are committed to creating an environment that embraces diverse backgrounds and fosters inclusion.
We’re proud that we’ve been recognized as a repeat winner of various industry awards, demonstrating our excellence and highlighting us as a top workplace in both the US and the UK. We believe that the culture we’ve built for our nearly 900 employees around the word is exceptional - and we’ve created a place where our employees love to come to work, every single day.
Come join our team!

SKILLS/EXPERIENCE REQUIRED:

• Customer service background or experience or looking to start their career in this area.
• A good understanding of internet browsers and basic features is an advantage but not essential
• Understanding or experience within the Insurance market, beneficial though not essential.

• First point of contact for all telephone, email, and live chat user enquiries, investigating, analysing, and resolving any first-line difficulties, ensuring excellent customer service and a positive image of the company are presented.
• Recording all call details accurately in our customer database, detailing both issue and resolution in a clear and consistent manner.
• Ensuring any issues that cannot be resolved are recorded and escalated to the next level in a timely manner to the appropriate area of the company and working with other teams to manage through to a satisfactory resolution, maintaining ownership of the resolution and customer contact.
• Contributing as part of team to look for ways improvement of processes within the team and ensuring these processes are effectively documented.
• Maintain an effective working relationship with other team members and departments
  Qualifications: