Associate, Customer Transition (f/m/d) at Deutsche Brse
Singapore, , Singapore -
Full Time


Start Date

Immediate

Expiry Date

20 Sep, 25

Salary

0.0

Posted On

21 Jun, 25

Experience

3 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Service Orientation, Customer Service, Swift, Written Communication, International Environment, Operational Activities

Industry

Financial Services

Description

BUILD THE FUTURE OF FINANCIAL MARKETS. BUILD YOURS.

Ready to make a real impact in the financial industry? At Deutsche Börse Group, we’ll empower you to grow your career in a supportive and inclusive environment. With our unique business model, driven by 15,000 colleagues around the globe, we actively shape the future of financial markets. Join our One Global Team!

WHO WE ARE

Deutsche Börse Group is one of the world’s leading exchange organisations and an innovative market infrastructure provider. With our products and services, we ensure that capital markets are fair, transparent, reliable, and stable. Together, we develop state-of-the-art IT solutions and offer our IT systems all over the world.
Within the Deutsche Börse Group, Clearstream is an international central securities depository (ICSD). It provides post-trade infrastructure and securities services for the international market and 59 domestic markets worldwide, with customers in 110 countries.
Singapore

RECRUITING TEAM

Take your career to the next level with us and embrace new challenges!
Our Recruiting Team is looking forward to your e-mail.

Responsibilities
  • Customer Implementation: Planning and implementing of client’s migration and providing support during client’s migration
  • Act as primary point of contact for customers, fund agents and internal stakeholders during the onboarding phase (Conference calls, client demos, service review calls, escalations)
  • Agent/dealer code collection and processing: account opening with fund managers/ transfers agents, technical setup and data maintenance.
  • Respond to ad-hoc customer or fund agents’ queries and assist in the issue-resolution process by liaising with other sections of Investment Funds Services Department.
  • Undertake reviews of the above activities to suggest changes/improvements and identify development and training requirements
  • Vestima, Vestima Prime, setup design and guidance, testing & implementation (Swift 15022/20022, Browser, File Transfer
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