Associate Debt Manager-Flows-Rural Assets at IDFC FIRST Bank

Himatnagar, gujarat, India -

Full Time

Start Date

Immediate

Expiry Date

18 Sep, 26

Salary

0.0

Posted On

20 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Collection Processes, Legal Compliance, Agency Management, MIS Reporting, Communication, Negotiation, Debt Recovery, Stakeholder Management, MS Excel, Portfolio Tracking, Delinquency Control, Customer Follow-up

Industry

Banking

Description

Job Requirements About the Role The Associate Collection Manager – Rural Assets is responsible for planning, organizing, directing, and overseeing the activities of the collections department. This includes managing inhouse executives/agencies associated with the company in their assigned territory. The role focuses on optimizing the efficiency of EMI recovery from customers while ensuring adherence to all bank guidelines. The role contributes to the broader organizational objectives of the bank. Native/Locals preferred due to geographical knowledge Key Responsibilities Manage and undertake the collections process for assigned debts. Regularly track the portfolio for specific buckets in the assigned area. Track and control delinquency of the area, bucket-wise and DPD-wise, with a focus on non-starters. Allocate and achieve targets from agencies and in-house teams. Follow up regularly with defaulting customers. Ensure adherence to collection processes and legal guidelines. Trace absconded default customers and initiate recovery processes. Recommend legal actions for non-recoverable cases and follow up with the legal team for case closures. Maintain administrative data related to collections, including updating delinquent account history, maintaining MIS reports, and reviewing collection feedback on a daily, weekly, and monthly basis. Recommend process changes to improve service efficiency and quality. Suggest improvements to processes and policies across the Retail Banking business to drive operational efficiencies and high-quality customer service. Leverage in-house synergies through collaboration with internal stakeholders. Education Graduate – Any discipline. Experience Minimum of 2 or more years of experience in collections. Skills and Attributes Strong understanding of collection processes and legal compliance. Ability to manage and coordinate with collection agencies. Proficiency in maintaining and analyzing MIS reports. Effective communication and negotiation skills. Capability to trace and recover from absconded customers. Team collaboration and stakeholder management. Strong follow up mechanism Tenacity and punctuality Basic MS excel

Responsibilities

Oversee the collections department to optimize EMI recovery from rural asset customers while ensuring adherence to bank guidelines. Manage in-house teams and external agencies to track delinquency and initiate recovery processes for defaulting accounts.