Associate - Digital Product Management at American Express Company South Africa

Gurugram, haryana, India -

Full Time

Start Date

Immediate

Expiry Date

17 May, 26

Salary

0.0

Posted On

16 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Product Owner, Product Manager, Agile, Scrum, SAFe, User Stories, Feature Breakdown, Stakeholder Management, Data Analysis, Process Flow Creation, Requirement Gathering, Negotiation, Risk Management, Compliance, API-Driven Architectures, Microservices

Industry

Financial Services

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. This exciting position is part of the Credit and Collections Capabilities Team in the Global Services Group responsible for migrating and transforming our current technology. As a member of the Capabilities Team, you will partner closely with Product Managers, Strategy, Technologies, Global Business Integration and our Operational Teams to successfully define Credit journeys in our modern technology. You’ll be required to breakdown complex Features into User Stories that will enable Technology Teams to successfully build working software that will support the modernization of Credit journeys. You’ll need to be proactive, a problem solver, an influencer and be able to analyze, dissect and aggregate large amounts of data into meaningful summaries to enable key decisions while demonstrating Agile methodology principles. The successful candidate will be required to support all global markets for Credit operations. If you have a passion for putting the customer first, defining optimal servicing journeys, collaborating and building relationships then this is the position for you. How will you make an impact in this role? Partner with Product Manager to breakdown Features into User Stories and sequence delivery activities based on aligned priorities. Manage a Scrum Team to ensure timely delivery of prioritized User Stories Work as part of a global team to take full accountability for end-to-end discovery initiatives in partnership with key stakeholders As every journey has different requirements, proactively identify the pain points and opportunities to improve when redesigning new solutions Proactively drive conversations with key partners to ensure you have full understanding of the requirements and clearly communicate these to all relevant stakeholders Identify key milestones and take full accountability for ensuring these milestones are met along with proactively raising any issues or impediments Partner with Strategy, Operations and Compliance to ensure voice of customer and that our solutions meet the needs of our Credit Specialists Must be an advocate and the voice for our Specialists across the globe Partner with Business Analyst throughout the Project discovery process Create robust business process flows to demonstrate all actions required to meet the needs of Servicing Understand and agree measures of success for all key initiatives Provide timely & structured updates to all key stakeholders Develop and maintain strong working relationships with key Business Partners and with other stakeholders (i.e., Capabilities, Strategy, Operations and Technologies) Proactively identify areas of improvement, gain leadership buy in and drive through to implementation Required Qualifications 5+ years of experience as a Product Owner, Product Manager, or similar role in large-scale, complex environments Strong experience supporting enterprise platforms with multiple stakeholders and dependencies Demonstrated success working in Agile / Scrum / SAFe environments Ability to translate complex business problems into actionable product solutions Experience working closely with engineering, architecture, and data teams Strong communication, negotiation, and stakeholder management skills Preferred Qualifications Experience in Credit, Risk, Collections, or Financial Services platforms Hands-on involvement in platform modernization, legacy transformation, or cloud migration initiatives Familiarity with API-driven architectures, microservices, and data platforms Experience navigating regulated environments and incorporating compliance into product design Ability to influence without authority in a highly matrixed organization We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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Responsibilities

The role involves partnering with Product Managers to break down complex features into user stories, managing a Scrum team for timely delivery, and taking accountability for end-to-end discovery initiatives globally. The associate must proactively identify pain points, drive requirement conversations, and ensure solutions meet the needs of Credit Specialists worldwide.