Associate - Digital Product Management - Scrum Master at American Express Malaysia Sdn Bhd

Gurugram, haryana, India -

Full Time

Start Date

Immediate

Expiry Date

01 Jul, 26

Salary

0.0

Posted On

02 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Scrum Master, Agile Coaching, Rally, Jira, Product Management, Stakeholder Management, Data-driven decision-making, Sprint Planning, Backlog Refinement, Conflict Resolution, Dashboard Management, Power BI, Tableau, DevOps, CI/CD, SAFe

Industry

Financial Services

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Role Overview We are seeking an experienced and proactive Scrum Master to lead agile delivery for product development teams. This role is central to enabling high-performing teams that deliver innovative, customer-centric products efficiently and predictably. You will facilitate Scrum ceremonies, ensure Rally/Jira hygiene, and build insightful dashboards to track performance and delivery health. The ideal candidate will balance servant leadership with strong delivery discipline, data-driven decision-making, and excellent communication skills. Key Responsibilities 1. Scrum Leadership & Team Enablement Serve as a servant leader and agile coach for 1–2 cross-functional product development teams. Facilitate all Scrum ceremonies (Daily Stand-ups, Sprint Planning, Sprint Review, Retrospective) to ensure effective collaboration and outcomes. Empower teams to self-organize, maintain focus on sprint goals, and continuously improve delivery velocity and quality. Identify and remove impediments impacting sprint execution and proactively manage risks and dependencies. 2. Agile Governance & Tool Hygiene Maintain clean, consistent, and up-to-date Rally and Jira boards. Ensure stories, tasks, defects, and epics reflect current status and align with product roadmap priorities. Establish best practices for backlog refinement, sprint planning, and workflow visibility. Champion standardized usage of fields, workflows, and reporting across teams to ensure enterprise-level consistency. 3. Delivery Metrics & Dashboard Management Design and maintain Agile dashboards and reports to visualize progress, sprint health, and team performance. Track and communicate key metrics such as velocity, burndown/burnup, cycle time, and predictability. Leverage insights from Rally/Jira, Power BI, or similar tools to enable data-driven delivery management. Present metrics to leadership and product stakeholders to drive transparency and continuous improvement. 4. Product & Stakeholder Collaboration Partner closely with Product Owners to refine backlogs, prioritize features, and ensure business value delivery. Align sprint commitments with product roadmap milestones and customer outcomes. Facilitate effective communication between engineering, product, and design teams to enhance product quality and speed to market. Build trust and foster collaboration across cross-functional teams and external stakeholders. 5. Continuous Improvement & Agile Coaching Coach teams and individuals on Agile principles, Scrum practices, and lean delivery mindset. Conduct retrospectives to identify improvement opportunities and implement actionable changes. Drive team maturity assessments to elevate agile adoption across the organization. Support scaling initiatives (e.g., SAFe, LeSS, or custom frameworks) to enhance delivery at the product portfolio level. Qualifications & Skills Required: Bachelor’s degree in Computer Science, Engineering, or related field. 4–8 years of experience as a Scrum Master in a product development environment. Deep understanding of Agile and Scrum methodologies, frameworks, and scaling practices. Strong working knowledge of Rally and Jira, including dashboard setup, workflow management, and reporting. Proven experience managing multiple sprints/releases in parallel within product-focused teams. Excellent facilitation, conflict resolution, and stakeholder communication skills. Preferred: Certified Scrum Master (CSM), Professional Scrum Master (PSM), or equivalent certification. Experience with Power BI, Tableau, or Rally/Jira dashboards for analytics and reporting. Exposure to DevOps practices, CI/CD pipelines, and modern engineering workflows. Experience working in large-scale agile environments (SAFe) We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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Responsibilities

The Scrum Master will lead agile delivery for product development teams by facilitating ceremonies and removing impediments to ensure efficient outcomes. They will also maintain project management tools, track delivery metrics, and collaborate with Product Owners to align sprint commitments with roadmap milestones.