Associate Director, Capability Building, HIV Training at EMD Serono

Boston, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

17 May, 26

Salary

199600.0

Posted On

16 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Project Management, Program Management, Facilitation, Communication, Adult Learning, Performance Consulting, Instructional Design, Digital Delivery, Time Management, Onboarding Design, Product Launch Readiness, Needs Assessment, Compliance, Stakeholder Management, Vendor Management, Data Analysis

Industry

Pharmaceutical Manufacturing

Description

Work Location: Boston, Massachusetts Shift: No Department: HC-NA-HAC3 MAPS Learning Recruiter: Shelby Elizabeth Briggs This information is for internals only. Please do not share outside of the organization. Your Role: The Associate Director, Capability Building, HIV (Commercial) is responsible for the design, development, and implementation of learning solutions that enhance the skills, knowledge, and behaviors of all commercial HIV customer-facing roles—with the goal of driving highly impactful customer engagements that will have measurable business impact. This role leads the creation of world-class onboarding programs, product launches, live and virtual learning experiences, and continuous skill-building initiatives that elevate field performance. The Associate Director identifies capability gaps, designs scalable learning interventions, and partners cross-functionally to ensure alignment with business priorities. The role requires expertise in adult learning, performance consulting, instructional design, and digital delivery methods, as well as exceptional project management, time management, facilitation and communication skills. What You Will Do Lead Onboarding and Field Readiness Design and deliver new hire onboarding and certification programs Facilitate live and virtual learning experiences Provide readiness feedback to managers and field trainers Drive Launch and Product Training Develop training on product, disease, and customer engagement skills Translate brand and strategy into practical field learning Lead launch readiness capability initiatives Support training delivery at national and regional meetings Build Continuous Capability Conduct needs assessments and performance analyses Create scalable learning solutions tied to business priorities Use field insight, data, and stakeholder input to keep training relevant Ensure Operational Excellence and Compliance Lead Medical, Legal, Regulatory review for training materials Ensure training meets compliance and brand standards Track participation and maintain training documentation Support budget and resource planning for training initiatives Partner Across the Business Collaborate with Sales, Marketing, Medical, Access, HR, and vendors Lead cross-functional training projects and timelines Manage external partners supporting content and delivery Adapt global learning for U.S. field use when applicable Core Skills: Strong project and program management Excellent facilitation and communication skills Ability to influence without formal authority Experience designing commercial learning programs Digital learning and PowerPoint proficiency Product launch readiness experience Working knowledge of MLR and compliance processes This job description is intended to provide a general overview of the role and is not an exhaustive list of all responsibilities and duties associated with the position Who You Are Minimum Qualifications: Bachelor’s degree with minimum 5 years of commercial experience, or Master’s degree with minimum 3 years of commercial experience Demonstrated experience in commercial training, learning design, or field enablement. Preferred Qualifications: 3+ years of experience in the HIV therapeutic area or specialty / biotech Commercial field capability program design Strong facilitation and presentation skills Ability to translate complex scientific content into practical learning Vendor and agency management Deep understanding of the U.S. specialty or biotech commercial business environment Ability to communicate openly and share information to foster trust while encouraging constructive debate, making informed decisions, and ensuring shared commitment to outcomes. Demonstrated willingness to take risks and stand up for what is right while prioritizing the needs and experiences of customers and patients in all decisions. Commitment to setting and reaching ambitious goals and setting high standards while acting in the best interest of the company and taking initiative to drive results. Uphold ethical standards and being honest in all interactions. Ability to streamlining processes to focus on what matters and creates impact and acting quickly to adapt to changes. Demonstrated ability to embrace new ideas, challenge the status quo, and seek innovative solutions while valuing diverse perspectives and treating others with respect and dignity. Location: Greater Boston, MA area, or remote work with business and home office travel required. Travel: Up to 15% domestic US and/or international travel with required travel to home office as needed. Pay Range for this position: $133,000.00 - $199,600.00 The offer range represents the anticipated low and high end of the base pay compensation for this position. The actual compensation offered will be determined by factors such as location, level of experience, education, skills, and other job-related factors. Position may be eligible for sales or performance-based bonuses. Benefits offered by the Company include health insurance, paid time off (PTO), retirement contributions, and other perquisites. For more information click here. The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law. This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.

Responsibilities

The Associate Director is responsible for designing, developing, and implementing learning solutions to enhance the skills and knowledge of commercial HIV customer-facing roles, aiming for measurable business impact through highly impactful customer engagements. This includes leading the creation of onboarding programs, product launches, live/virtual learning experiences, and continuous skill-building initiatives while ensuring alignment with business priorities.