JOB SUMMARY

A Senior Claims Advocate with at least five years’ experience within the Construction, Energy, and/or Property & Casualty sector. First-hand experience of managing large losses on CAR/EAR, DSU and TPL claims. Some experience of Professional Indemnity claims would be advantageous. A legal background would be helpful. Deliver high quality Claims Service to our single client Bechtel, ensuring that Key Client Outcomes are delivered to pre-defined service standards.

QUALIFICATIONS:

• Preferably with relevant professional qualification e.g. (ACII/FCII/CILA)
• Legal background would be helpful

SKILLS:

• Query Management
• Compliance Management
• Organisation and Prioritisations

KNOWLEDGE/EXPERIENCE:

• Market relationship management
• London Market Negotiation
• Technical knowledge

REGULATORY REQUIREMENTS:

• Holds all regulatory licences, permissions and technical or other requirements applicable under UK legislation and FCA rules and guidelines

PRINCIPAL ACCOUNTABILITIES:

Individual Contributor:
Geographic Scope of Role:Based in the UK with international responsibility
Conduct Risk:To put the interests of clients and the integrity of the market at the heart of the way you do business.
Revenue Responsibilities:Not applicable

PRINCIPAL DUTIES/RESPONSIBILITIES:

• Personally accountable for Key Client Outcome (KCO) 5, comprising:

  Claims paid as contract within reasonable time

• Ensure the prompt resolution of market-related loss issues and queries

• Ensure that all broking is prioritised and completed within targets and exceptions monitored and actioned until completion
• Ensure that all financial aspects (including but not limited to Uncorrelated Cash and Bureau debt) are managed and where possible pre-emptive action is taken at an appropriate level to avoid such issues occurring
• Build constructive relationships and lead correspondence with Client and associated underwriters, third parties and service providers, under the guidance of more senior Claims Advocates, and with due reference to the Client Service Proposition initiative
• Negotiate appropriate claims authorities and claims funds with insurers / reinsurers
• Immediate notification to insurers / reinsurers on receipt of advice of claim, responding where required
• Negotiate claims settlements with insurers / reinsurers, based on market knowledge, to minimise client loss (leading on contentious claims and with due regard to consequential loss)
• In the event of high-profile claims, work closely with Group colleagues and maintain internal and external communications with records of these being made as appropriate
• Travel as required (catastrophe losses or claims reviews)
• Support Sales team in conjunction with Claims Handlers by producing accurate and updated renewal information
• Work with Group colleagues to identify and capitalise on account penetration and cross selling opportunities within the client / prospect base
• Provide input on corrective action required to enhance process performance across Claims areas
• Ensure adherence to standardised Group policies and procedures, including all WEM and other regulatory requirements
• Monitor underwriter / reinsurer and service provider performance and take appropriate action as required to guarantee the client’s best interests
• Provide input to and reference the Willis Quality Index, as appropriate and required