Associate Director, Client Services, Multifamily at Cushman Wakefield

Austin, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Jun, 26

Salary

115000.0

Posted On

21 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Services, Due Diligence, Revenue Growth, Client Presentations, Portfolio Reviews, Business Development, Financial Due Diligence, Operational Due Diligence, Risk Identification, Legal Review, Executive Communication, Client Relationship Management, Strategic Judgment, Accountability, Problem Solving, Collaboration

Industry

Real Estate

Description

Job Title Associate Director, Client Services, Multifamily (https://careers.cushmanwakefield.com/) Job Description Summary The Associate Director of Client Services will represent Cushman and Wakefield's multifamily management platform locally and regionally and personify Cushman and Wakefield values of being inclusive, driven, collaborative, and insightful Job Description Role Purpose Drive revenue and growth through due diligence process Core Responsibilities Serves as a client-facing liaison throughout due diligence and onboarding processes, ensuring clear communication, alignment on objectives, and a seamless experience for ownership groups and investment partners. Additional responsibilities within the due diligence process: Physical & Maintenance Due Diligence Oversight Market & Competitive Analysis Risk Identification & Mitigation Legal & Compliance Review Plays an active role in client presentations, pitches, and portfolio reviews, contributing operational insight and supporting business development initiatives. Transition Planning Reporting & Executive Communication to client Process Development Leads financial and operational due diligence efforts while partnering with internal teams to translate findings into actionable recommendations that strengthen client relationships and support long-term portfolio strategy. Invoicing and Revenue Tracking for Due Diligence process to ensure ROI and an impact to our business line revenue. Essential Qualities and Attributes Executive Communication & Client Presence Speaks with clarity, confidence, and authority in meetings with owners, investors, lenders, and brokers. Able to translate complex due-diligence findings into concise, actionable insights for clients. Demonstrates poise and professionalism when navigating high-stakes or sensitive conversations. Client Relationship Stewardship: Builds trust quickly with new and existing clients through transparency, reliability, and expertise. Anticipates client needs, questions, and constraints before they are expressed. Travel to due diligence site when applicable based on revenue and potential Strategic Judgment & Risk Awareness Identifies what truly matters to the client—value drivers, deal breakers, and risk thresholds. Prioritizes findings by business impact rather than overwhelming clients with data. Exercises sound judgment when advising clients on risks, capex, staffing, and financial assumptions. High Accountability & Ownership: Takes full responsibility for delivering accurate, timely, and complete due-diligence outputs. Ensures client commitments are met consistently, even under compressed timelines. Demonstrates follow-through and reliability, building credibility with senior stakeholders. Precision & Professional Rigor: Applies meticulous attention to detail across financial validation, legal file review, and physical findings. Ensures all client deliverables are polished, accurate, and audit-ready. Upholds the highest standards of confidentiality and ethical conduct Collaborative Leadership Across Teams: Engages cross-functional teams with respect and clarity to produce unified, client-ready outcomes. Creates alignment between underwriting, operations, marketing, legal, and maintenance teams. Keeps internal partners informed and prepared for client discussions. Resilience & Adaptability: Remains steady and solutions-oriented in fast-moving acquisition environments. Adjusts quickly as deal terms evolve or new information emerges. Maintains professionalism during tight deadlines, travel, or shifting client expectations. Problem-Solving Agility: Quickly synthesizes incomplete or conflicting information to provide clients with confident guidance. Breaks down complex operational or physical issues into clear solutions. Offers recommendations that balance client goals with on-the-ground realities. Skills and Experience 5+ years of experience in Multifamily Residential College Degree Due Diligence Experience Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications. The company will not pay less than minimum wage for this role. The compensation for the position is: $ 97,750.00 - $115,000.00 Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated. In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us. INCO: “Cushman & Wakefield” About Cushman & Wakefield Cushman & Wakefield (NYSE: CWK) is a global leader in real estate services, leveraging our specialized expertise to deliver innovative solutions and exceptional value to owners and occupiers. With 52,000 employees in nearly 400 offices across 60 countries, we are one of the largest firms in the industry, with more than 100 years of history. In 2023, we generated $9.5 billion in revenue from our core services. To learn more, visit www.careers.cushmanwakefield.com.

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Responsibilities

The Associate Director will drive revenue and growth by serving as the client-facing liaison throughout the due diligence and onboarding processes for the multifamily management platform. This role involves leading financial and operational due diligence efforts, translating findings into actionable recommendations, and managing invoicing and revenue tracking for the process.